02-01-2017 10:55 AM
We as a seller were just victims of a fraud on eBay on a transaction of $4000. We sold an item to a buyer, after a few days he filled a claim on eBay that the device doesn't turns on. We suggested to call the manufacture for warranty purposes, he denied. We were obligated in this case to accept the return and pay postage. Upon arrival there were only 3 boxes of copy paper. We immediately called eBay, they suggested not to escalate the case because we will immediately will loss it, they asked that somebody at the high value department calls me back. I talked to an agent and he said he will send a request to check this buyer and if they find he was abusing their servers, etc. In the meantime the buyer escalated the case and was closed in his favor. I called again eBay and asked to talk to the same department, Dave called us and asked my name, then the call was disconnected, he didn't call back and there is no way to reach them directly. After a half an hour we got an email from him starting "I am reaching out to you as a follow up to our phone conversation" and that he read the details and that the decision was made and final.
I have made a further research since eBay didn't make it and sent an email to the high value department with new evidences. This buyer was arrested a few times in the past by the police for theft of goods. We also sent to eBay a copy of their USPS label confirming he shipped 16.8 lbs, almost 7 lbs less than the original weight of this device. We didn't receive any reply just a new email they they decision was final.
02-23-2017 10:38 AM
02-23-2017 11:07 AM - edited 02-23-2017 11:08 AM
@usmc*usnmom wrote:
WooHoo! Thanks for finding that. I need to bookmark it.
On the next-to-last page of that 309-posting thread, there's an update from the OP to say that they did, in the end, get their money back from eBay. How much that reflects normal procedure is a matter of debate, of course...
02-23-2017 02:45 PM
@a_c_green wrote:
@usmc*usnmom wrote:
WooHoo! Thanks for finding that. I need to bookmark it.
On the next-to-last page of that 309-posting thread, there's an update from the OP to say that they did, in the end, get their money back from eBay. How much that reflects normal procedure is a matter of debate, of course...
He got a "one time courtesy refund" only because his account manager got involved and she knew ebay was going to lose a good, high dollar seller. Read the weakly chat the week of this post and see where Jeff Terrell claimed the process worked! Because everyone selling on ebay has an account manager who can pull strings.
02-23-2017 10:27 PM
05-03-2017 06:11 AM
05-03-2017 06:28 AM
Wow!
Very surprising to have heard from the thief. Not so surprising you are still getting the runaround from eBay. Seriously, how many times are you supposed to get victimized? Two is too many!
I hope you eventually get some real resolution, but I suspect when you do, it won't be with the help of eBay.
05-03-2017 06:38 AM
@glehns wrote:
We contacted eBay again. Their reason for not giving the refund now:
1. We didn't contact eBay between the moment the item was returned to us and the case was escalated which is not true. We have proof we contacted them and we have emails showing that.
Sadly, eBay picked the same reason posters here already detected in post #44:
http://community.ebay.com/t5/7/9/m-p/26560698#M907111
But it sounds like OP waited until the 6th day to spring into inaction.
05-03-2017 06:57 AM
05-03-2017 07:05 AM
If you are not in the midst of, or intend on pursuing legal action against the thief, it might be time to file a complaint against your second victimizer with the BBB in San Jose. You don't really have anything to lose at this point.
05-03-2017 07:18 AM
Hmmm... so the guy sent you a letter from jail letting you know he was a theif. Interesting. How did he get your address ?
05-03-2017 07:29 AM
The thief was the buyer. That's how.
05-03-2017 07:44 AM
05-03-2017 03:53 PM
05-03-2017 04:39 PM
@coolections wrote:Yes, buyers that get sent to jail have a habit of mailing the person they stole from to let them know they did it. OK
The letters are presented to document remorse for wrongdoing during the parole hearing.