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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

B.B beanie baby

Hey, so I recently found a b.b beanie baby in my garage from decluttering. I'm unsure if it's rare. It doesn't have a model number. Is that normal?

Over three years of the same scam, and eBay hasn't made any significant changes to fight it.

I've been dealing with this scheme for over three years, and all I ever hear from eBay is some reiteration of, "Be sure to report them so our team can look into their account and have them removed from the platform if they find the user is breaking p...

Fake feedback on buyers profile

Hello, recently I investigated a potential buyers feedback profile prior to choosing whether or not to accept a best offer they placed on one of my listings. Upon doing so I quickly noticed that despite supposedly being left by numerous different sel...

Why so many fake accounts who win auctions and don't pay?

Can someone please explain to me why there are so many fake accounts who swoop in at the last second of an auction with a winning bid and then, they never pay. The account generally is opened on the day that they make the winning bid. Zero feedback. ...

User changes/creates new ID to make fake bids and doesn't pay

Why doesn't Ebay allow you to have your settings so that you don't allow bidders with zero feedback to bid on your items? This is the second time the same bidder changed their user ID or created a new one solely to bid on an item that they don't inte...

Non-Paying Bidder Keeps Creating New Accounts to Win and Not Pay for Same Item

I've never had this problem on eBay before and I don't know how to deal with it. Someone seems very determined to keep winning one of my items and then not pay for it. The first time, the buyer who won had a feedback score of 10, but when I looked at...

scheduling

Is anybody having trouble rescheduling listings? I am not able to bulk reschedule listings as I get a message they must be edited BUT when I click on the item and press revise and schedule it to the date I want to reschedule it goes right through - i...

Impressions slowly declining since late January

I've been on eBay since the 2000s, and although the peak in sales was during the first 12 months of the COVID pandemic, the last 3 months I'm seeing a steady decline in impressions. It seems that I keep having to hike up my advertising spend to get i...

Buyer requested return due to international shipping costs

I have a customer who had reached out asking if I can lower the shipping cost to due to the cost of the item, I said I can send an invoice once the auction ends. The customer won, and when I went to send the invoice, I was blocked because you cannot ...

Resolved! is it okay to sell videos ( normal videos not adult content ) on eBay?

is it okay to sell videos on eBay?to list a video thumbnail and describe video content and post listing for let's say $1 or $2?when someone buys it i have the video uploaded to a unique link to download it i send them link through eBay messages same ...

ebay not following their own policy regarding seller protections

sorry this is a long one .....so i've received three negatives in the last two weeks after years of having 100% positive...lets start with this latest one i received yesterday because the buyer hasn't received his item..no contact..never let me know ...

OK, eBay's IDIOT programming just cost me $39 in sales...

Customer contacts me, wants three coins. They're on her watch list, I send her offers. She wanted to buy them as a gift for someone. She messages me that when she gets my offers it makes her "check out" instead of adding to the cart, and it's chargin...

2024onlineshop Scam - Stealing eBay Listings/Scam

So, I have some car parts listed and I had a potential buyer message me to tell me that I'm too high on my part and that they can get it for half as much on another website, so I did some digging...... I found my part on a site called "2024onlineshop...

Buyer opens case for item not received, I refunded money to buyer. Item arrived but dont have item$

Buyer is located in Asia, I'm located in Canada. Basically what happened is, I shipped the item to the buyer, provided tracking number and everything. Shipping gets delayed and buyer opens a case for item not received. Because there's not much moveme...

Buyer left negative feedback immediately after purchasing and then canceled order without cause

I had a buyer yesterday that purchased an item (a pocket watch) from me for $80. The description was spot on and it had photos of the item from every angle. The item was exactly as described. Immediately after the buyer made the purchase (no more tha...