mam98031 • Volunteer Community Member • Buyer/Seller since 1999
sorry this is a long one .....so i've received three negatives in the last two weeks after years of having 100% positive...lets start with this latest one i received yesterday because the buyer hasn't received his item..no contact..never let me know there was an issue..no case opened... just right to a negative...i then checked feedback left for others and he's left 7 negatives for others over this same issue.....ebay clearly states right here in announcements that they are aware of shipping delays, and that they would protect us which i didn't believe because they have dropped the ball lately on our so called protections....i reached out to usps and they stated that they closed 16 hubs in georgia and have been combining them into 1 huge hub...so its a complete disaster and nightmare right now..but they are working on tracking down the package and that they will get everything moving again shortly ...meanwhile ebay has this on the board dated 4/10. I chose to give them the benefit of the doubt and i called them and they stated they would remove it under this known issue ...of course i wake up to a denial with an answer that has nothing to do with the reason for request for removal...once again we have ebay stating that they are going to do something and they fail to do it......moving on ....the other photos Ive included is their own policy that states what the "top rated seller protections" have been since they implemented them in 2018...even with providing this, they allowed the negative to remain after i followed everything in the policy and qualified.... this one didn't come off when it should have automatically because it malfunctioned just like anything else on the site... in the past when the system did not work, id simply call and they verified that i qualified and removed it...now i keep being told that i have to offer free returns in order to qualify for "top rated seller protections" when that is false.....the fact is, that the first bout of seller protections that were implemented required free returns. In 2018 (at the last real ebay open in las vegas) they implemented "top rated seller protections" which stated, that as long as we were top rated, accepted returns, and did everything required that we now would receive these benefits as well. Lately, for whatever reason, we are being told by new ebay reps, that this only applies when free returns are offered and they seem to have no knowledge of the top rated seller policy I just described...they are mixing up top rated seller protections with the protections for above standard and others.....i have copied and emailed them their own policy where it clearly states what is required for top rated seller benefits which i also included below. Nowhere under this policy does it state that i have to offer free returns....i also then sent them a copy of the protections for others and above standard abusive buyer policy which shows i would only have to offer free returns if im above standard not top rated... they are mixing up the two. Once I show them this, I am thanked and told that they are going to give it a second look ...and then they stop responding and disappear. The system has gotten beyond stupid... in this same negative that should have been removed, the buyer went on to call me names and ebay also saw that they were clearly lying because none of the things stated in the feedback rant are true at all... however they still did nothing ...i got some ridiculous response something like 'we understand he called you names and that he told untruths but hes not violating policy"....not those exact words .....I want to know why you state you are going to do all of these things to protect your sellers from abusive buyers when you know very well thats not true at all. You have policies that you don't follow, however if any of us try that same thing we are suspended or kicked off the platform. My simple solution...just do what you say you are going to do...not sure what is so hard about that.
You can see in the policy pages the OP posted that the TRS protections does not require free returns. Just 30 days or longer.
I apologize, but I'm an old broad and my eyes are what they use to be. I have great difficulty reading a wall of text, so I did not read your post beyond the first couple of lines.
Did Ebay determine these were false INADs? Did they close the INADs in your favor?
I could not read the whole wall of text either.
Break it up with paragraphs or just do bullet points.
You do understand that you are not speaking to eBay?
I always do as I say but I am not eBay and eBay is not here. This is a forum for buyers and sellers like yourself. We cannot change eBay policies or make CS be helpful.
I personally think FB should be done away with but eBay likes it and is even now allowing pictures. eBay doesnt listen to sellers.
Best of luck to you.
