mam98031 • Volunteer Community Member • Buyer/Seller since 1999
It is currently near-impossible to get feedback removed. It would have to explicitly violate eBay feedback policy which is extremely narrow. eBay does not screen feedback at all before it is posted. Even Amazon does that. Usually takes a few days for feedback to show up there. And on Amazon, feedback is rarely about the seller, since it is a product-oriented site. eBay is the opposite, yet it allows feedback about the product to be expressed in seller reviews. IMO, unless the seller did not properly describe the product, product reviews should be separate.
That is how it should be. If it doesn't break policy, then it shouldn't be removed. Ebay has never claimed to review FB before it gets posted, so any expectation that they should do that will only leave you disappointed.
Amazon is completely different in how they do FB and it is worse that Ebay IMHO. On Amazon, if the FB is actually a product review, you can get it removed.
You seem to be a great seller with only one negative. With that many sales, good for you! You experienced what we have experienced with people who leave negative and neutral feedbacks: they routinely never send a message that they are unhappy (not even when we reach out after they leave feedback). There are people who seem to have a fetish for damaging seller stats - particularly if you have 100% positive. In these cases, I see what feedback they have left for other sellers 9/10 times, there is a pattern of this behavior across multiple sellers. Either they are the unluckiest buyers in the world, or they simply love to do damage. You can block them from future listings, but by then the damage has been done.
Strange that people don't seem to care too much about negative seller feedback on Amazon, but they sure do on eBay!
That one neg wouldn't be there if I had a concierge at the time because it would have been auto removed.
When a seller can prove that a buyer is abusing the FB system, they have a fighting chance to get the FB removed and the buyer sanctioned.
You keep bringing up Amazon and I don't know why. Ebay and Amazon are extremely different sites. Amazon has lifetime FB which is very harmful to sellers. Very few buyers bother to leave FB. And of those that bother it is usually because they are upset by something. It misrepresents how good of a seller they likely are because of this. On Amz you can't care or it would drive you nuts.
@broto_64 wrote:
@mam98031 wrote:
@vintagecraze50 wrote:I would tend to agree with what you said 100 percent and getting called out as a possible person abusing a customer would absolutely NOT BE YOU. I understand what you are saying. Good sellers would not venture one iota into hurting their customer base on here and risking their business. We all know how important reputation is on this website and it can be Blasted TO SMITHEREENS ON HERE by an unhappy customer.
So does that mean you support certain sellers to have a given number of negatives they can have removed with or without cause? Removed just because it exists?
*Removed just because it exists* is to me exactly what would happen if ebay implements any sort of feedback removal policy. Lets face it, their removal policy is so narrow that even feedback that meets the criteria often isn't removed, so now what happens?
What happens is sellers will try anything and everything, all the time, every time they get a less than positive feedback.
Why, because it exists.
And that's the whole problem in a nutshell, any system like that will be abused.
I'm unsure of what you are addressing. Ebay, until recently allowed sellers like the OP to get a certain amount of negatives removed in a 90 day period whether they broke a rule or not. Whether the buyer had a legit complaint or not.
If a seller is having a problem getting FB that meets something in the rules to get it removed, they need to keep trying. As we all know, CSRs are not always right. So it could take a few attempts.
But Ebay will never get in the middle of a he said / she said. They never have.
@vintagecraze50 wrote:Yes, I would imagine that they do sanction accounts regularly where several reports are submitted and we have no idea what has happened. It would be good business for them and everybody else on here. So, you are right. I am particularly vexed by my recent bad transaction for sure.
I know you are and but it all turned out just fine for you. You keep saying the buyer wasn't sanctioned, but you simply do not know that to be true. They may have. You will likely never know.
@vintagecraze50 wrote:In any of the cases which have been few if any since we rarely get negative feedback, using the concierge, these what you call Complimentary feedback removals are not for any ole reason. They MUST meet the criteria to be removed, they are not just granted for ANY bad feedback. That has been my experience with the concierge. If they feel that 4 per quarter are too much, then great, narrow it down more so that the people you encountered cannot get that many. But, for the rest of the allowed one’s left. THERE STILL has to be a good reason and meet the criteria for removal.
Well that is interesting. If they are only removed for cause, then there would be no need for the program in the first place or any cap on getting them removed. Sellers in general do not have a cap of getting 4 negs removed in a quarter for cause. We can get as many as needed removed for cause.
I've been on the buyer end of an auto removal before. My FB did not break any FB rule / policy. Yet the seller got it removed quite rapidly. So I'm not sure what you are outlining is really how it works.
@vintagecraze50 wrote:Absolutely not. The feedback removal HAS TO MEET CRITERIA.
Then that is the same for all sellers. So if what you say is true, there simply is no need for this special process if a seller has a Concierge. We all are treated the same according to you, but that doesn't seem to be true.
@wilsonharborsales wrote:The reason eBay had to change the feedback policy is because the YouTube paid membership groups told their subscribers that ‘if they just keep calling’, someone would remove the feedback. eBay customer service reps were receiving hundreds of phone calls a day. Certain accounts were calling dozens of times a day.
The paid membership groups were also giving out the concierge phone number for a fee. That meant that everyone and their brother had access to concierge.
The concierge being called should have known if the seller calling was actually one of their accounts.
@fern*wood wrote:I'm not new and have received my fair share of good, bad & ugly feedback. Some qualified for removal, but my beef is the "complimentary" removals you speak of for some big time sellers or "best sellers" as you put it. Possibly this practice has spoiled it for everyone. The highly offensive and unfairness seems to me what some sellers are experiencing now in situations where their bad feedbacks appear to qualify for removal, but now aren't being removed. A recent poster with a buyer requested cancellation received a negative that wasn't removed---that seems wrong.
I agree. And it is even more insulting to the rest of us when sellers with this benefit holds themselves out to be the Best of the best sellers on the site. They have had the complimentary removal of negative FB, I have not. If I had that benefit, I too would have no negatives.
@vssoutlet wrote:
@fern*wood wrote:I'm not new and have received my fair share of good, bad & ugly feedback. Some qualified for removal, but my beef is the "complimentary" removals you speak of for some big time sellers or "best sellers" as you put it. Possibly this practice has spoiled it for everyone. The highly offensive and unfairness seems to me what some sellers are experiencing now in situations where their bad feedbacks appear to qualify for removal, but now aren't being removed. A recent poster with a buyer requested cancellation received a negative that wasn't removed---that seems wrong.
A good reason to deny people who cancel the ability to leave feedback. Feedback should be reserved for completed transactions, not buyer-initiated cancellations.
Not all cancellations are by the buyer's request. Some sellers that find the need to cancel a transaction will cancel it using the reason that the buyer asked for the cancellation to avoid a defect, when the buyer never asked.
