I need help on a feedback issue

[ruthboutique]

I rec'd negative feedback from a customer. The great news she is willing to change the feedback but I don't know how to send a request, and she doesn't know how to change it either. Can anyone help me?

[chrysylys]

See this Help Page:  http://pages.ebay.com/help/feedback/questions/remove.html

Look for 'Ask a buyer to change ... '

[castlemagicmemories]

An internet search reveals this:

To request a Feedback revision:

1. Go to the Account tab on My eBay and click Feedback.
2. At the top of the Feedback page, click the Go to the Feedback Forum link.
3. In the Feedback tools section on the right side of the page, click the Request Feedback revision link. ...
4. Find the Feedback you want to request a revision for.

[chrysylys]

Or they can just go to the Help page linked above.  Why searach the web for things clearly found in the Help pages?

[fern*wood]

@ruthboutique

Just wanted to make sure you found your way back to see the posts letting you know how to do this. 

[d-k_treasures]

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@chrysylys wrote:

Or they can just go to the Help page linked above.  Why searach the web for things clearly found in the Help pages?

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Usually it's easier. Ebay obviously uses cassini to search the help pages also.

It's not like they want you to actually find the info .........

[llllady]

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@d-k_treasures wrote:

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@chrysylys wrote:

Or they can just go to the Help page linked above.  Why searach the web for things clearly found in the Help pages?

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Usually it's easier. Ebay obviously uses cassini to search the help pages also.

It's not like they want you to actually find the info .........

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Could not agree more.  If I had a nickle for every time I searched Help on this site, wasted a bunch of time not finding what I was looking for, and then in 2 seconds finding it through a Goggle search, I'd be rich, rich, rich!  Okay, maybe not rich, but you get the idea. 

[chrysylys]

I've never had any trouble.

I try very hard NOT to promote the G either.  There are other ways to search.

[sansfairyland]

Well isn't that a rude reply?!?

[castlemagicmemories]

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@chrysylys wrote:

Or they can just go to the Help page linked above.  Why searach the web for things clearly found in the Help pages?

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Thanks for posting that, Chrysylys, but many don't click on links.  So just having the info there to read can be helpful as well.  I could have gone to the Help Center and copied and pasted but it is quicker to do the internet search.

[castlemagicmemories]

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@d-k_treasures wrote:

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@chrysylys wrote:

Or they can just go to the Help page linked above.  Why searach the web for things clearly found in the Help pages?

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Usually it's easier. Ebay obviously uses cassini to search the help pages also.

It's not like they want you to actually find the info .........

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Exactly; thank you, d-k!

[castlemagicmemories]

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@llllady wrote:

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@d-k_treasures wrote:

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@chrysylys wrote:

Or they can just go to the Help page linked above.  Why searach the web for things clearly found in the Help pages?

---

Usually it's easier. Ebay obviously uses cassini to search the help pages also.

It's not like they want you to actually find the info .........

---

Could not agree more.  If I had a nickle for every time I searched Help on this site, wasted a bunch of time not finding what I was looking for, and then in 2 seconds finding it through a Goggle search, I'd be rich, rich, rich!  Okay, maybe not rich, but you get the idea. 

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Exactly, thank you, lllady.

[sansfairyland]

I found my way back but these instructions are not valid.
Go to the Account tab on My eBay and click Feedback.
At the top of the Feedback page, click the Go to the Feedback Forum link.
In the Feedback tools section on the right side of the page, click the Request Feedback revision link. ...
Find the Feedback you want to request a revision for.
There's no Account tan on MY ebay in order to continue on with this process. Can you help me?

[sansfairyland]

Not promote the G??? What is this?

[chrysylys]

All you need to do is click the link in post 2 and go to the Help page.