Returns

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Refund as seller

I sell an item and then in first step the buyer asked a return and refund. I refunded him but in the second step he changed mind and decided to keep this item with him.My question how can recuperate my money that I purchased as a refund for the buyer...

Resolved! Buyer claims high end collectible “damaged” then scams a return

I know there are many of these incidents and each conversation has been closed by either eBay or users. How this case began, a buyer purchased a high end collectible figure worth a lot. They used a guest/throw away account. The reason I proceeded wit...

Buyer returns Damaged item and Ebay refunds him the money

Buyer throws item in box and sends out. Item arrives damaged and contact Ebay send pics and they refund him his money. When does Ebay ever stick up for the seller. Totally unbelievable.

broken item

How does it work ebay warranty

Requested a order to be canceled five (5) minutes after placing the order

Hello, this is one of the reasons that I do not purchase on eBay like I did in the past. I immediately requested the order to be canceled five (5) minutes after placing the order when I realized I ordered the wrong part. But now I'm waiting days for ...

Notification Bell for Returns

Would anyone happen to know how long the Return requested notification stays on the Notification Bell AFTER the Refund has been issued for the return and the transaction has been completed? This is day 7 and the notification is still showing the Retu...

Buyer keeps the earrings sold for 1200$ and gets fully refunded-Share my expensive lesson

Hi, everyone, today I faced something very uncomfortable. actually I have posted in the selling board but I realised I should also post this here, it is an expensive lesson so I would like to share with you. I am a private hobby seller located in Ger...

I sold item for parts or not working. How to deal with negative feedback and return request?

I sold an 18-year-old computer game for parts or repair, no returns. Here is the listing: https://www.ebay.com/itm/275541500823 Customer left negative feedback and is demanding a return. Both actions happened today without any other messages sent. Re...

Victor

Que puedo hacer, es la segunda vez que compro un perfume y es una falsificación, me contacte con el vendedor y no quiere reembolsarme mi dinero.pueden ayudarme?

2008 -2012 Chevy Malibu LTZ Stainless Mesh Grille Combo Insert. Item # 20-10805-58975 (11-24-2023)

I ordered the part and paid for the part but did not receive all 3 pieces of the grille that was supposed to beincluded in the advertisement. I received the top, and center but not the bottom piece which was part of the order. Ido not want a refund o...

warranty

How can I reach eBay or the seller The seller is not responding

FAKE SUNGLASSES AND FAKE RETURN LABEL

I BOUGHT FAKE MAUI JIMS AND PUT IN A RETURN I WAS ISSUED A RETURN ABEL FROM THE CUSTOMER AND IT ALSO APPEARS TO BE FAKE.I SENT IT BACK AND THE RETURN NUMBER IS ONE THAT HAS BEEN USED IT APPEARS SINCE AUGUST OF LAST YEAR. I CONTACTED EBAY CUSTOMER SER...

Cancel a decision pressed by mistake - help

I gave permission to the customer to send me an item back after I mistakenly clicked on this option, how can the situation be restored?

Item not as described false claim. Do I report the buyer first or refund first? Does it matter? 😑

Had a buyer submit an item not as described return without contacting me first, just straight to the NAD return. I don't think they are malicious but just rude. They had a compatibility issue with the item and claimed that me, as the seller should ha...