eBay

Received broken item, seller wants to resend a working one

I received a non-working usb device from a seller overseas (took 2+ weeks to arrive). After submitting a return request, they contacted me asking if he could resend another one and for me to cancel the return request (seemed fishy). I am concerned ab...

Buyer wants refund on used shoes she bought and falsely claiming description didn't match photos.

My Buyer wants a refund on used shoes she bought and is falsely claiming the description didn't match my photos. This is blasphemy. The shoes are the actual pictures I took. I listed shoes as "preowned" and in overall "Average" condition. I took mult...

Buyer claims no package but USPS confirms delivery. Opens a return request and negative feedback.

Hello Need some advice on this case. The buyer claims that they did not receive the package even though tracking number says delivered. I used eBay USPS labels so I think I am covered on this front. In any case, they sent me a message literally only ...

Refund

I purchased an item. It first stated it was being shipped and then I received an email. Item no longer available. Tried to contact seller and they are no longer a registered user. What should I do?

How do I get eBay to step in to correct a system error?

I have record of my purchase but it cannot be found in purchase history.

why cant i get a imple number to speak with a rep.....what a F-- NIGHT MARE

"Return Closed" as a seller

I have been handling a return case over the past few days & have yet to return the time because I've been trying to handle things with eBay customer support. However, the funds that were being held due to the case were returned to me & I am given a s...

I don't understand Ebay return policy.

I'm a top-rated seller for office supplies and printers. I had a customer that ordered a printer and he complained about the printer is not new, and warranty expired. So I let the customer return the printer as we offer 30 day free return policy. Gue...

threatening emails from seller who is refusing to refund my money after item was returned

I bought an ipod nano as a guest. Because of this there is no purchase history so there is no way to file a claim with Ebay. There is no way to file a complaint so this man will be able to do this to whomever he choses. There was a card in the packag...

I swear they're coming out of the woodwork - returns and more baseless returns

I sell vintage and antique items and don't get many returns normally, maybe one or two a year. I just got my third in the past month. The other two were normal "just didn't like it" (i.e. honest buyer's remorse) and only remarkable for being close to...

Use refund

I returned an item and have a credit setting on my account and want to use it how do I do it. I can't see it in my account

Handled completely wrong

Very disappointed on how this was handled by Ebay. This clearly was a case of the customer not reading the description and did not work with his configuration. Clearly stated by the communications with the customer. Yet Ebay will get the customer to ...

When a buyer purchases their own return shipping label (expedited service)

I have a buyer who for whatever reason didn't use the ebay generated First Class return shipping label. But rather they went to their local PO (which I despise how the counter employees look for suckers and upsell), and got scammed by one of the cler...

Refund

Refund