Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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Good afternoon eBay Support Team!
Subject: More Seller Hub display issues
1. Orders Tile - Managed all orders page display default issue: When I change from the default 90 days display to "This month" it will NOT stay that way. I shared this before on The Community, still an issue and the work around to get the monthly display and Bookmark it is NOT what I would expect to have to do with Seller Hub.
2. Overview page Sales total: The default, or more accurately the ONLY, display choice is the last 31 days. My first job as a kid was delivering Newspapers ... we had to collect from customers on a MONTHLY BASIS ... since then EVERY BILL I have had to pay has been MONTHLY, many other things are MONTHLY including eBay invoices (when they had them) and MONTHLY Store subscription. Sellers need the choice to have this display CURRENT MONTH.
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Edit: A reply to your comments can be found here
@glenvonnie wrote:
Hi,
On the Seller Financial Summary Page, my last 5 items which were shipped 1st Class, with 1st Class Postage being paid, are shown as having been shipped with Priority Mail. This started a couple of days ago.
I thought I had made a mistake and voided and reprinted two labels.
It's not a major issue, the labels printed out properly for 1st Class.
Thanks @glenvonnie - I really appreciate you sharing this. Having your example and @myhomeschooldelights will help when I file this tech ticket!
@myhomeschooldelights wrote:
Hi Tyler!
Yes, I do. As an example, try order #25-07542-16731
From order details page it says:
Shipping details
Shipping method USPS Media Mail
But from Payments Summary page it says:
Shipping label for order no. 25-07542-16731
USPS Priority Mail
Thanks so much for helping.
Thanks @myhomeschooldelights - this will help immensely!
@tsme35 wrote:
When I ask for pictures they immediately filed a CC dispute, there needs to be a buffer for sellers, I'm pulling all my high dollar items off, I'm out $70 now with no way to file insurance claim.
@tsme35 while you and we can't force cooperation from the buyer, you should be able to start the insurance claim being the shipper of the item. Sometimes they need pics, sometimes the item, sometimes neither; it can really vary depending on the carrier and service used. I'd still encourage you to try and pursue it and see what they request of you from there. Then report and block the buyer in the meantime if they won't help with whatever you ask of them.
@postcardcountry wrote:
I have noticed an odd problem....I am hoping you can explain eBay's math....
Seller Hub --> Seller Level
Transaction defect rate 1 of 1080 items --- .09 percent ?????????
when I see all, it shows only 1 defect
.09 percent would be 97 items
Return rate does the same thing
1 of 1079 transactions ---- .09 percent ???????
when I see all, it shows only 1 defect
If I were a conspiracy theorist, I would start to question all of eBay's math.
Hey there @postcardcountry f you feel the math is off on your dashboard please reach out to CS so it can be reported properly, thanks!
@myhomeschooldelights wrote:
I think the main point here as well as with @farmlandparts message, is there is no way for a seller to do what you're suggesting if eBay automatically accepts a return (even before a customer receives no less). The system is not allowing us to communicate with buyers and makes it very, very easy for them to simply choose any reason they want to get their money back. Some dispute it on their charge cards. Communication has always been key to excellent customer service. If we have no ability to respond and communicate before a return is automatically authorized, it really cripples us.
A friend of mine had a claim late last week that was auto accepted by Ebay even though she had RMAs required to be issued by her, no contact for that was made. So the buyer claimed they received the wrong item. My friend researched the claim and sure enough the wrong item did get shipped. She then went to try and contact the buyer to offer her a full refund upon return of the item [at seller expense] or the buyer could return the item they received and then she would ship out the one they should have sent in the first place.
Much to her dismay there was no way for her to contact the buyer within the return request. She then went to try to contact the buyer from another direction and was blocked from contacting the buyer at all.
So Ebay block ALL ability for the seller to communicate with their buyer and offer PROPER customer service. That is ridiculous and should NEVER happen.
@pelemana wrote:
So again, eBay is changing the payment method and there is a HUGH GLITCH. eBay is now taking your money for shipping labels directly from your "pending payouts" and WON'T LET YOU CHANGE TO PAYPAL for the payment method. In the shipping center where you were able to use your credit card to pay for the shipping labels and I was getting good cashback by using my cc for shipping label purchases.
Paying with pending payouts.
Change to PayPal
You will be charged immediately after you click "Confirm and pay". - HEY EBAY THIS DOES NOT ALLOW YOU TO "Change to PayPal" - why offer and upset more sellers.
ri·dic·u·lous/rəˈdikyələs/
When a seller chooses MP to fund their shipping labels, the cost is taken from Available Funds. If for any reason your Available funds go into a negative balance because of this, as long as your Pending funds are higher than your negative balance for shipping, you will be able to continue shipping via this method. However if your Pending funds do NOT exceed the negative balance they won't let you purchase more shipping labels funded by MP. You could then select PP if you wanted to.
In your Site Preferences on your PP account you can set if you want the shipping charges to be funded by money you have in your PP account, or fund through your attached checking account or funded through your Credit Card of your choice.
