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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

No messages

No messages are coming thru to my email and on the app. No notifications of sales, payments etc.

I can't list items (IT'S NOT YOU, IT'S US error message).

Anyone else getting this? I just want to make sure it's nothing on my end.I'm able to purchase items, but I can't list anything. As soon as I click 'Get Started' after typing the title, I get this (see pic).

When Sending Invoices, eBay Changes Our Default PayPal Email To One We Haven't Used In 10 Years

Upwards of 95% of our products (surplus military tires) are shipped via LTL freight, so we manually send our customers an updated invoice for those items once we've calculated the shipping costs. After the migration to Managed Payments at the end of ...

My HTML formatting was destroyed by re-listing with no editing of my code.

I got no response in the Tools discussion board so I’m trying again here which may be more appropriate. I now have two incidents with the same results. An auction expired with no sale so I opened the inactive listing and changed from auction to buy-i...

Vehicle Compatibility Not Working When Revising

Hi the compatibility feature on ebay motors is not working when revising a listing. It is working when making a listing today. It was not working for a week or so. Anywho this has happened in the past and it always gets fixed by the ebay team. Just l...

eBay gift card issue

Please how do I know the time and date my eBay card was used, I have the receipt and the card here with me

Losing Item Descriptions When Listing through Mobile

Within the last few days I am having item descriptions deleted. Let me explain. So I start with listing my item on the desktop. I add all the required item specifics (for instance, on clothing. The size, the color, short sleeve, etc.) Then I will tak...

Any computer geeks out there?

When i print shipping labels from my Brother printer the rectangular shape of the borders of the label come out crooked - see image. I've changed the toner. I've changed the drum. I still get the same problem. Besides buying a new printer, any ideas?

Still having trouble signing in the community

I am still having multiple issues trying to log in on the community. I can see my name in the upper left corner Hi ____, but I'm not signed in. I click on sign in...nothing. I searched my history and clicked on a post from weeks ago...nothing. I thum...

We've Streamlined this page to optimize your experience....Ummm, NO!

So I have a store with 23,000 items listed. Each day, I go in and end items that haven't done well so they don't get relisted and change prices. I also "list around" other items so that similar items can stay together. I went in to add something and ...

store categories gone with any format

Hello, no matter what template I use it says my categories should be on the top banner or left side nothing. I have tried it all and no matter what the categories just don’t show up.

2FA without ebay app?

How do I use secure 2FA i.e. not sms message, without the ebay app. Just seem like a way to force people to use the data scraping ebay app for 2FA rather than a common app.

Blocked Buyer List Change

Has anyone else seen their BBL go from alphabetized to just a huge mess? Anyway to get it back or is another way for Ebay to frustrate sellers?

Relist Button Gone, All listed items not relisting but are dropping into the unsold column no header

About 2 weeks ago I lost the ability to click on the relist button, it was no longer there when I create a listing. Not only that, but all my items for sale are dropping into the unsold after the auction is over instead of automatically re-listing ag...

PUZZLE PIECES & VERIFICATION CODES on Sign-in????????????????

Like Microsoft, ebay is constantly "improving" our user experience.Puzzle pieces like 5 year olds? Captcha cars, trees, poles, bridges. Now we have "security" codes. It's bad enough we as sellers are talked down to, punished like 1st graders & given ...