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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Sending an offer error: "There is an active offer for this buyer or limit of offers was reached"

This error has been reported since 2021 yet I consistently receive it when I am responding to a customer who has requested me to send them an offer. My work around has been to lower the price for them along with a message. Am I doing something wrong,...

Sales suppression

Every single time I have a good day, the next day is lights out! It's never been as blatant as what I'm experiencing now though. Yesterday was 47 sales, 1100$ at 10pm everything stopped. I'm sitting here the next day at 7pm, with a whopping 3 sales a...

listings not showing main photo untill u click on listing but not all listings on mobile app

main photo not showing on mobile app on listings, but not all listings, just random listing, and a lot of them.

Items keep disappearing from watch list

I've noticed the last few days that items keep disappearing from my main watch list. This is happening in both of my accounts. It has been anywhere from 4 to 8 items at a time just disappearing. I have lots of items saved in my watch list in both acc...

Every night around this time the Home Page goes down in the middle of me listing - what is going on?

Every night around 9:30 pm EST my home page goes down in the middle of listing items. I can't finish the listing, I can't save it, I can't do anything it freezes. I reload but it gives me a Error Page eBay

Returns always print out a different different reason than I selected

For a couple of years now, when I have returned items which is rare, it almost never shows the correct reason that I had selected when I started the return. For example, on this one, I simply selected “didn’t like it” but the reason that shows up on ...

DARK MODE NEEDED FOR SAFARI BROWSER

I use the app when out and about and love the dark mode. However it is very stressful to use the browser which I use for listing my items as no dark mode. Can you please develop a dark mode for the website - compatible with Safari. This issue has bee...

Listing an item shipping and policy problems!!!

Is anyone else having problems with shipping on the app? I'm only allowed to use "policies" I've never used anything like this. It won't let me enter how I'd like to ship my item or how much I can charge for shipping. Also my preferences are all mess...

When listing item, the ITEM CATEGORY is not auto suggesting categories anymore based on the title ?

For years, when i created a listing and changed the title to the current item I was listing, the Item Category section would suggest a few categories and I would choose the most appropriate and they were almost always correct. For the past few months...

item nad return flow

I had a buyer open return request saying item not as described. When I went to see detail of the return the only options were provide an ebay label, provide your own label, confirm you sent a label.the options that have always been there to message b...

can't drag or drop photos

I am a very new user. I recently got a job to post listings for a seller. I am working on a Mac using Safari. Had a horrible time just trying to figure out how to access the site. Didn't realize I couldn't get an app on my computer like I can on my i...

GetOrders API failing with error code 2004

Since midnight today (8th April, 2024), the call to GetOrders RESTful API has been failing with the following error which means we cannot process any new orders placed today! Error1241Internal Application ErrorInternal Application Error2004ErrorReque...

Internal application error code 2004

Receiving this error when downloading task result file. The task gets created without any error and makes completed as well. When I download result file I get below in XML. Error1169Internal Application ErrorInternal Application Error2004ErrorRequest...

Resolved! Ebays auction countdown timer out of sync with reality

Auction of interest ending soon , go to watch list 13 sec left ? Oh great i'm not too late to bid, within about 3 seconds i click quick bid box choice , but error message pops up , bidding ended . Now this is more common than the timer actually ever ...

Resolved! Can't upload photos in listing form starting 4/4/2024

Starting on Thursday, April 4, I have been unable to upload photos in the listing form for new listings. Shortly before that uploading photos worked normally. When it stopped working, I tried several more times to upload the photos to the form with n...