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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Descriptions are not showing in Drafts

My drafts are not showing their descriptions. I’ve tried everything. Refresh, copied listing, app etc. They were there about an hour ago. I am confident they will come back just not sure when. Why do these things happen? I am guessing this must have ...

Resolved! Picture is large and covers Title on PC

So when I view a listing the picture is now larger than it use to be and covers part of the title up.

No help from eBay

I have tried repeatedly to contact eBay about an item that I never received, but I'm getting railroaded by automation. They won't allow me to contact them - I tried for over an hour today, but keeping getting railroaded into a dead end (very frustrat...

Messaging Bug

Recently I've experienced a bug in the messaging system, where a seller sent me a message, yet that message is not viewable in my account messages. The only way I know that the message was sent to me was because of the email notification. Even when I...

“Sell One Like This” Never Finishes Loading

While trying to list things on my eBay app through my iPhone and clicking on “Sell One Like This” my app just shows a continuous loading circle and will not pull up the criteria for listing something to sell that’s similar to the listing I’m trying t...

The Ebay Website Errors are back today (with video)

So for the last 7 days, I received basically no server errors or system failures while on the website listing and working. For the past 2 years I have had issues almost daily. Now today the errors and failures are back. The difference, days I get no ...

Saved search not showing recently added items

When using my saved item search, it is showing me all items relating to the search not items newly listed.

Messages not loading on mobile app

For 2 days I have not been able to access my messages on the eBay mobile app. It says “Something went wrong, Please try again later, Reload.” You can’t reload. Cleared cookies, cache, did hard restart. Still won’t load messages. Anyone else having th...

When I click on an item, nothing happens

After I do a search for something, the list of those items appear but when I select any of them nothing happens. I can't view any item I click on, it just stays on list of items I've searched for. I've tried signing out and then back in but it doesn'...

the eBay app opens but closes before it loads on all of my apple devices

App on iPhone 12 opens then crashes

App on iPhone 12 as soon as I sign in it closes the app. Have reset and updated phone also reinstalled app several times.

EBay app not opening even after reinstalling. Happening on both iPad and iPhone.

First I rebooted the iPad and that didn’t help. Then I deleted the app and reinstalled and it still doesn’t open. Tried on the iPhone and same issue.

Seller protection from dishonest buyers.

Seven week wait to find out today that I am out $575 from a buyer. Big mistake to refund a high rated buyer payment for missing shipment. This high rated buyer communicated still wanting the missing items if found. This high rated buyer signed for th...

Not seeing all photos listed on sell page

I have listed an item with five photos. In setup, all photos appear. In preview, only one photo shows in main screen with the other smaller ones are to the left side. However, I cannot bring those thumbprint photos to see what they are. To sum up, in...

API Error Code 21919301-The UPC Field is Missing

Listed items last Friday. Screwed up and took down 40 of those earlier today. Went to go relist them, and getting the above error code. The definition is the UPC Field is missing. Deleted the existing data in the UPC code box, and retyped it in, same...