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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Why is it impossible to stop receiving ebay surveys

I'm getting emails from ebay asking me to take part in their eBay Expressions panel. The fine print at the bottom of the email states, "This email was sent to you because your Communication Preferences indicate that you are willing to receive eBay su...

Ebay

I need to know because I'm being charged at my bank by a Ebay us so is Ebay us and Ebay inc the same company . I've got ebay inc jose cal in bank statements but these last three transactions on my statement from ebay us is the first I've seen . I hav...

Description search function not working.

The eBay search engine is not returning results for description searches. Or it is failing to properly index descriptions when an item is listed. (Indexing is the process by which descriptions are assimilated into the search engine database.). Either...

Make Offer Glitch

Whenever I am trying to make an offer for any item - this happens. Tried it on multiple devices.

My phone number isn't being accepted.

For whatever reason whether it be I try to purchase something, or try to verify my account, I can't as it won't accept my phone number. Could it be some problem with my zip code maybe? I also should mention this phone and it's number are brand new s...

System to detect drop shipping is not working correctly - says I am drop shipping

Original post here, thought this would be a better place to post it:https://community.ebay.com.au/t5/Technical-Issues/Restrictions-on-account-not-being-removed/td-p/2534446/page/2 To summarise I cannot have the restrictions on my account lifted becau...

Can't check out; caught in CAPTCHA loop for three days

I am having the problem that another user described here: https://community.ebay.com/t5/Ask-a-Mentor/Can-t-pay-for-Item-repeated-CAPTCHA-Security-Measure-Checkout/m-p/33902625 QUOTE:"I keep getting CAPTCHA verification screens when I try to Checkout ...

multiple listing issues

This past week I have been having issues while listing. 1. A photograph won't load and keeps 'thinking'. I can't list the item because the photo is not loaded. I click save for later and then immediately click resume listing. All photos past the one ...

Problem with Pay Now

Hello, I made an offer. It was accepted. When I go to checkout and hit the pay now tab, I get an error message, "Something went wrong. Please try checkout again." I have tried the ebay app and desktop site on Chrome browser. Cleared caches on both. T...

API Not Including Postage Info For Some Transactions

As the title states - API is missing shipping data for numerous shipped orders that all had their postage paid for with available funds. These were not paid for with paypal or any other method. I paid for these labels an hour ago, but the API still s...

Promotion Page Not Functioning for Seven Days

Ths MacBook user wants to fully utilize the many benefits of eBay's promotion options Highlighted that I am using a MacBook because one of the representatives shared that the new MacPros (like the one I have) are using M1 chips and not as compatible ...

Adjusting font size on ebay page

Your competitors ( I suspect Google or perhaps Microsoft) are having a fine time. I no longer come to ebay for anything because the font size on pages that are crucial to view to use ebay (though not so much pages that I might not ever visit like thi...

eBay phone support bug - customer circular redirection

customer calls eBay because they’ve already looked online and can’t find what they need to solve their problem. They have to google the eBay support number because eBay does not list it under their contact/ help page. The customer calls the support n...

Bulk label tool 'forgets' inputs

I switched to using the bulk label tool last year and it has been a big time saver. However, on at least 10 different occasions, the tool has errored out and told me that it was unable to get a quote for the order (in all red text), then when I go to...

Seller dashboard cheating good sellers out of a lot of money

I have been on Ebay 23 years jears. I was a top rated seller for many years selling watches; selling to over 32 countries. . I decided to sell fashion jewelry which is mostly silver and gold or gold plated. My rating dropped down to above average. Af...