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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Javascript error while adding items to sale

When adding items to a promotion, sample URL belowhttps://www.ebay.com/sh/mkt/promotionmanager/additems?promoId=XXXXXXXXXXXXX&bucketId=0 I am encountering a javascript error that prevents selected items from being submitted. additems-u159BY_a.js:12 U...

Resolved! Can't add items to an existing markdown sale -- Save and Review button doesn't click

I have many existing markdown sales. All of a sudden, I am unable to add new items to any of my existing sales When I select additional items and click the blue Save & Review button, nothing happens when I click the button. I have been in an extended...

Unpaid items get lost in Cart/Save items

I am a high volume buyer. I usually have 10+ items in cart to be paid.All unpaid items should be shown in the cart or as the saved itemsHowever, recent I found some items mystically disappeared from cart or saved items. So if I paid off all items in ...

Unable to relist my unsold auctions in Seller Hub

When I go to Manage Unsold Listings in Seller Hub and try to select the listings that I want to relist none of the buttons on the top (relist, relist as fixed price, etc) work. It doesn't matter if I select 1 item or several (the select all box doesn...

MFA Authentication

HellPlease implement a function allowing to add the second MFA Key (like Yubikey). Having a backup key is a must when the user looses his primary key.Best regardsLeszek Milewski

Technical Issues Continue to Stop Sales as Reported on eCommerceBytes

eBay stopped a power-bidder in his (or her) tracks, causing him to lose several auctions, according to a thread on the eBay boards - and that person was not alone. "In the middle of bidding on 30+ auctions, while adding bids to get sign-out because t...

background remover tool on app and website doesn't show eraser or pencil

When I use the background remover tool on photos, in app and on website, it removed the background, but the eraser and the pencil have disappeared. No way to make corrections. Is this just me?

Authorized user on business account can't see their own listings

A few months ago, I was made an authorized user on a (charity) business account so I could help make listings for them, but then I had trouble accessing my own account information. Most of the time, it either showed me the business' listings, or told...

Pardon our interruption something about your browser made us think you you were a bot, lol

This interruption is doing my nut in. I cannot sign into ebay, after half a dozen pages moves, it's driving me insane, come on tech team sort it out, you're loosing millions.Pardon our interruption...As you were browsing eBay, something about your br...

Getting a you are a bot message when logging into eBay - multiple times

I have gotten an error message from eBay saying that they flagged my browser as a bot after logging into my eBay account. I have 3 accounts that I need to work on each day. This happened a few days ago and I could not access accounts on eBay for two ...

Unable to Load Preview of Drafts

I've cleared cache but still can't load the draft previews in Chrome. I get the message in the attached photo - "signin.ebay.com refused to connect".

CANNOT access "Selling" page link

I CANNOT use the "Selling" link it is FROZEN and does nothing.I access ebay using my ANDROID PHONE and the Microsoft EDGE BROWSER. I do not use the ebay app.I have cleared cookies, I have deleted browsing history, I have cleared the cache for EVERY a...

Forced autopay for bidding items caused duplicate shipping cost

Forced autopay feature seems to be rolled out on my account. This caused all bidding items, which are usually combined for reduced shipping cost, to have separate shipping costs. Seller cannot figure out how much to refund. Buyers may sometimes forge...