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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Red exclamation marks in upper left of box in "saved seller page"??

I have tried resetting, clearing cookies ect, even deleted saved sellers and then re added them. the screenshot below shows what I am seeing, Has been like this for over a week.I have searched the forums but found nothing related to this.Any ideas? A...

Screenshot 2024-05-01 at 12-47-12 My eBay - Saved sellers.jpg

AI is throwing a temper tantrum today

Can we tell it's a toddler?.. lol When I first ask it for a description it won't give one (sometimes). Then, for a lot of the descriptions today there are just a bunch of lines of the exact same thing said in a different way. I had to edit most of it...

Ebay sends endless emails asking for 1 Day Handling Time. Tech Error?

I have held on to this problem for long enough. If it isn't a problem, then what is it. It looks like orphaned DB items to me but maybe I am missing something.Ebay keeps sending emails that say I could be Top Rated Plus if I updated "insert number he...

adding Allstate protection to eBay item is broken ON THE EBAY SIDE

I purchased an item on eBay where I wanted to include Allstate extended warranty plan and make a best offer for the NEW item. Apparently you can add the Allstate extended warranty upto 30 days after your eBay purchase. I found the link to add the war...

Listings not showing up in store or search results

I encountered an interesting problem. I have over 6000 active listings but none are showing up on my eBay store (I have an active Premium store subscription) or on search results...unless I change the "ship to" country on the top of the eBay page. I ...

Account Restricted Forever?

I have been try to resolve my account and get back to bidding on eBay since Febuary 12th 2024. Everytime I get a hold of customer service either by phone or by chat I am PROMISED that the issue is resolved this time and to wait 24-48 hours. I wait 48...

Search Function Limiting Results

I've mostly noticed this on the active listings page but it's likely an overall issue with the search engine, but it looks like when putting in a search term it will only pull exact results, not all results containing the letter combination. An examp...

Ebay's Customer Service Line Shut Down Early?!

It's 7:10PM PST as I write this in California. I'm trying to contact eBay's Customer Service Line, but I get a screen with the following: "Sorry, we're currently closed. Please contact us during our normal business hours:Monday to Sunday 5:00 am to 1...

Glitch?

Buyer is trying to purchase an item but keeps getting " thank you for your purchase " message when they they try to click on the item selection tab?

Can't send an invoice and buyer can't pay.

The buyer can't pay. Ebay is telling him he needs a shipping quote and I can't send an invoice. When I go to send an invoice it says "Sorry all your items are vehicles listed on Ebay Motors and cannot be invoiced" These are not vehicles. They are 2 a...

How to disable automatic translation of listings?

This has easily become #1 reason I have stopped using eBay in the last couple of months. I am looking for something only to get results in my own language, translated completely wrong, not being exactly sure whether the offered thing is actually the ...

Site will not allow adding items to watch list, have deleted multiple items, log of and back on

Can not add items to watch list, have already reduced watch list and logged off and back on with no improvement

Manage Active Listings page will not load.

I see other complaints about eBay being slow today but I can't even get my Manage Active Listings page to load! So much for updating any listings today!

This Message Forum Is Malfunctioning

It took about 10-minutes for the Fields to become ready to be able to accept entry. After the data was entered, the fields refreshed and erased the contents. I had to wait a long time in order for the fields to become ready again.

Page Load Malfunctions

The page won’t load fully and it won’t allow the picture selection and picture zoom function to work as intended. Also the Drop Down Menu malfunctions or fails to allow the selection to be changed. As I check Seller Feedback, some of the complaints a...