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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Listing Error - Autofilled Optional Item Specifics won't allow me to remove them

When I'm creating a listing, it's auto-filling some of the optional Item Specifics with information that while reasonable, is not correct. But when I remove the information, it still shows up in the listing or the draft. For example, I listed a model...

Undo a refund after item arrives late and buyer wants to keep it

I shipped a 2 day priority package that arrived nearly 3 weeks after shipping. The buyer requested a refund which I honored. The buyer and I communicated and he decided to keep it. I could no longer send an invoice after refunding. Finaly we agreed I...

Postage Labels - weights and prices

For a good few days the ebay postage system has not worked as intendedI ship between 80 and 150 items a day - a lot of them are Letter Post and below 99grams.I am moving towards 2nd Class for most of my listings The problem is....when I am ready to p...

WTH... Impressions just fell off the cliff last within the last two days

I currently have a standard promoted listing campaign that is set for continuous (no end date). Anyone have similar results?

Resolved! CUSTOM SKU moved in lister - dead in app

Along with the send offer only allowing percentages, it looks like the Custom SKU was moved in the website lister & has left the link dead in the app. Can someone check this out please!

Customize seller hub options disappeared....REALLY!

Well everyday is a new venture here....working right along at the way I have my seller hub appearance settings that are set up so I can work thru more streamlined....and there USED to be a way to customize the settings...of which at the end of each c...

Listing in app - can’t edit item specifics

If I do a “sell similar” from one of my own listings I am unable to update certain item specifics such as ‘custom sku’This just started today. I need to be able to change my custom sku for each item I list as everything is numbered and I cannot chang...

Delete Unsold Items

Friends Romans and fellow e.bayers lend me your ears.To delete unsold items from being relisted or just hanging about in your unsold items page which could get longer and longer below is what must be done to delete them permanently.1. Open page to my...

Packing slips will not print in bulk

Packing slip will not print in bulk. Just gets stuck in preview stage.

Can’t access the app since iPhone update

I’ve recently updated my iPhone software and since then I can’t access the eBay app. It won’t open any of the search functions and when I try to log in, it accepts username and password and then just spins round and round and does nothing. I can use ...

Email from ebay telling me that there might be a problem with some batteries i bought

The battery’s are cr 2032 number 113894515098 can someone please let me know if they are too go back Thanks

System is triggering/flagging keywords in listing - not scanning the entire listing

Greetings - We noticed something interesting today with 1 of our listings that was flagged. We noticed that the flag was caused by a keyword in the listing.Your listing was removed: Encouraging illegal activity policy We work closely with non-profits...