Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Accepted Offers Not Appearing on Selling Page as "Waiting For Buyer to Pay"

Hello, Recently I have been having an issue where my accepted offers as a seller take a awhile or do not populate on my seller page after I accept the offer. This is very frustrating since it seems sometimes the order simply disappears and there is n...

Buyers can open Item Not Received cases when they never paid for the item!!!!

This is ridiculous that such a major site-wide system error is allowed to happen. This is insane, and given Ebays more hostile attitude towards correcting seller account problems, every seller can be affected by this. Its bad enough now that sellers ...

Photo editing background tool not working

Photo editing background tool not working- this is the tool on the far right that whitens the background. all the other tools work. costing me a lot of time to run photos thru photoshop instead. please fix. i was using safari browser, switched to fir...

Categories will not work in my store instead subcategories are where my listings are going

My listings have usually up to 6 subcategories, e.g. sizes. When I create a listing I can only add to subcategories which means it looks like I have 1 product in 1 particular size. Been ongoing for 10 days now, multiple phone conversations but no res...

Tax-page on eBay.nl ERROR, excemption VAT gone since 1 okt 2022!

As a business-seller my eBay bills are except from taxes (in my country 21%), my eBay bills showed the message "BTW-status voor verkoopkosten: Btw verlegd" - translated "Sales cost VAT status: VATShifted", untill end september 2022. This makes it eas...

Problem with accepted Best Offer, not registering as a sale.

A strange "offer" problem. I've heard other people mention similar recently 1) I got a counter-offer this morning to a offer to watchers I sent.2) I accepted the offer.3) It does not show in my orders at all. Not waiting payment, not paid, etc.4) The...

eBay won't let me pay

I won a bid on a $13 item. Believe me, I have thirteen stupid dollars. But it wouldn't process any of my payment methods (I've tried 3 credit cards, 1 ATM card and Google Pay). I've made sure my numbers were all correct. I've made sure my addresses w...

Sell Similar Description Glitch

Multiple times when I use Sell similar and write a new description it still has the other description instead of the new one I wrote. Very annoying.

Can't leave feedback, "We can't find this transaction. Please check your purchases to leave feedback

I see a few other topics on this problem. I will add mine. 2 items purchased thru best offer on Sept 12th, both delivered today. Purchase history even shows delivered. I click on the blued out "leave feedback" and I get "We can't find this transactio...

Page freeze

Page freezes after loading Safari 17.12 on MB Air

Issues with verification images page on one PC

Hello. So I was shipping this morning and got the verification page which asks you to select an image to proceed. I selected the correct images and got the check mark. Then the ebay page keeps redirecting me to the verification page again which is br...

2023-05-10 08_12_20-Security Measure - Brave.png

Another customer gouged by eBay on shipping, enough already

Another customer ONLY shown the MOST EXPENSIVE option (FedEx SmartPost) for shipping at over $18. But wait! USPS Priority for the SAME box is only $10.23!!! This has been broken for MONTHS!!! I checked with the customer, only one option was shown, th...

locked account

4 months ago I noticed that I was no longer getting sales or offers. I was unable to log into my account. When I tried to login, I got the following message:"For your security we've temporarily locked your account. Please reset your password to sign ...

Search no longer works (sorted by newest listed)

Beginning 12/19/23, the library of searches on my account stopped listing auctions by the newest created date. This function has worked for years until now. Is this just my account or do others have this symptom?

countdown timer malfunction

with about 30 seconds left in the auction, I click on the "Place Bid" button... the bid window pops-up and the timer is as much as 8 seconds ahead of the timer on the auction page. I'll (supposedly) watch the auction end with me as the high bidder. T...