while she has a right to her opinion.......ebay always asks ....have you contacted the seller
opinion is one thing.....a neg implies a service that wasnt performed......and without wanting or asking for refund upon return........this IS where ebay should intervene on your behalf.....keep contacting ebay till you get a real human on the other end
when buying a lot.....rarely have i ever wanted every piece in the lot
not only was your buyer getting a very good deal on the price she paid.....you provided excellent pictures and presented your lot very nicely
if she doesnt have experience in buying jewelry.....then she would not know she had bought herself a nice lot.. ..if she has experience she is a malicious buyer and it didnt cost her too much out of her pocket to leave the neg......is she is a seller....which would make it only worse to leave a neg for another seller
and i would BET that your buyer has worn a couple of pieces already and have had compliments on the pieces
Alex..I wanted to add that your health is more important than stressing over a neg. I really hope you get it changed but try not to stress about it if that doesn't work out. I understand how frustrating it is, I am still fretting over my last FB fiasco but I am trying not to let it stay on my mind all the time. The negative feelings generated by dwelling on things we really have little or no control over take a toll on our health, it's just not worth it! Whatever the outcome..don't let it weigh you down. 
