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Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...
How do I escalate an issue beyond eBay's customer service regarding Authenticity Guarantee? I recently sold a watch which was shipped to an Authenticator. However, the customer canceled the sale because the Authenticator claimed the watch was "missin...
I recently sold an item and was directed by eBay NOT to send the item directly to the seller. Instead I had to send it to an authenticator first. The item was authenticated but when the buyer received the item it was damaged. Now the buyer is blaming...
I bought the Ila Noales ring from Catbird a few years ago, and they're still selling it, and the specs are still the same. The ring has never been worn and was made to order. I had copied and pasted Catbird's and Ila's description which included cara...
Can someone tell me why eBay started their Autenification Program what is the point?Why are eBay international sales into the United States from foreign countries not subject to the extra scrutiny of the Authentication Program? Why are US Domestic Se...
My item is a graded Pokémon card and listed Buy Now ($799) with free shipping, but I did not offer international shipping on it (I am located in the United States). Someone located outside the US messages me with an offer, and asks "is there any chan...
I just had a pair of Christian Louboutin shoes bounced back by an authenticator. In the message it says the reason was "they could not be authenticated," which is totally vague and unhelpful. When I called customer service to find out more informatio...
Hello: I just sold a pair of sneakers that is part of the Authenticity Guarantee Program. The buyer is asking if I can ship to Guam, and I replied that all I have to do is ship to the authenticators and the authenticator will ship to them. However, r...
Jewelry is a prominent category on eBay, and the introduction of new programs like the Authenticated Guaranteed Program has provided an additional boost to the jewelry market. However, despite these advancements, the category still faces significant ...
Hello,i am new on ebay and i recently sold an item and it stated that i should send the item to be authenticated. I am not eligible for the programme since i'm not located in the US.and when posting i had an error on my location and put the wrong pla...
I'm new to eBay, so I'm not totally sure how the bidding process looks on the buyer's end. But I've been trying to sell a unit that caused a bidding battle between two buyers. One of the buyers kept bidding and then retracting his bid over and over a...
As the title states, I just sold an item that was listed with the authentication guarantee program. Obviously I want to utilize this program as then I cannot be scammed by the buyer claiming not as described / inauthentic. An international buyer fr...
This seems to be crazy to me and I am a 20 year member buying and selling. So, in an example: I sale a pair of shoes. It goes automatically to a hold status when I get paid. I know, you have to go through the ringer. Ship them out, get authenticated,...
I haven't been selling for quite a while but have some higher end jewelry pieces I'd like to list that would fall into the AG category automatically. After reading over the AG FAQ etc I'm actually skeptical and not at all enthusiastic about shipping ...
Hello. Gratitude in advance for advice. I ordered an electrical appliance on eBay, but as soon as I had completed the order, eBay suggested similar items and I saw that the same business seller had a better version of the item, same brand, but with a...
I recently made a sale, which resulted in a neutral feedback from a buyer. I realize that neutral feedback has little to no impact on seller performance and I accept less than positive feedback, if it was my responsibility. With that being said, the ...
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