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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

eBay cancelled order for sellers protection, weird scenario

So I have a odd situation here and curious if anyone has had this happen. So i sold a item late at night and then the next day i seen a message from eBay saying we cancelled a order for you protection. On the order it says do not refund, do not ship,...

Resolved! We canceled a sale for your security

I just got an email from Ebay, In it says don't ship the item. I get an order I ship it the next day, that is how I got the top seller badge. So what do I do just wait and see what eBay does? I cant sop the post office the bear was shipped yesterday....

Buyer stuff around

For the second time this week, an item of mine was sold. The first person requested a cancel, because she didn't mean to. She was a new account, so I did, and resisted the item. Today a buyer, (who I recognise the name as liking to put on a counterof...

Can buyers see the sellers address?

If I sell an item here will the buyer be able to see my address? I want to list my Madonna Collection and promote those listings on my Youtube channel… but i don't want everyone to know my address.

Issues with bad buyers return fraud

We are having issues with these 2 orders:04-11275-48181 and 26-11378-50104Ebay moderator: Please view our Customer Service Chat Transcript - SR# 1-476686833331 and SR# 1-476980622631 for exact details that we've encountered. We have documented proof ...

Buyer left negative feedback immediately after purchasing and then canceled order without cause

I had a buyer yesterday that purchased an item (a pocket watch) from me for $80. The description was spot on and it had photos of the item from every angle. The item was exactly as described. Immediately after the buyer made the purchase (no more tha...

Is this a scam? - Ebay seller cancels my winning bid because it didn't sell for as much as he wanted

I won an auction from a seller for a on a PSA graded 10 pack of One Piece he had listed for 10 days. I ended up winning this auction for $103.00. In less than 2 minutes, he goes and cancels my winning bid with the reason that the pack was lost or dam...

What more proof could eBay possibly need?

I sold a phone on eBay and the dude immediately wanted a refund when it was "delivered", I found out later he was using a freight forwarding service.The package he sent back had a fake name and address on it so the post office sent it back, I talked ...

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Buyer scam

Just received an offer to buy an item I am selling. The buyer instead of messaging me selected to make an offer for the exact buy now price. In his message he/she asked me to send current pics of the ítem but to an email address on their profile. I t...

Account restricted for no apparent reason - please help

Hi everyone, I got my account restricted and I don't have access to my founds. I got generic, vague mail that some customers may not received their orders. I guess it's due to problem with tracking of 2 parcels sent from European Union to Australia. ...

Return

I have a return case open about which I accidently sent an offer to buyer as a respond of return request. Now, the buyer and I agreed to a slightly higher amount than the offer I've already sent him. How can I refund him the rest of the amount. He is...

eBay Restriction on account for no reason-how to respond to that?

Hello Everyone, Hope all is well and sales are rocketing for y'all. I have a simple question (which I believe have been asked for million times) that I need to ask and get a proper reply. Because it is really extremely frustrating. I opened a account...

This feels like phishing to me. Any ideas?

I just posted a new listing tonight and received an odd email an hour later.See below:---Hey, just wanted to give you a heads-up about a little snag I hit with the 'Buy Now' option on your item. I've tried to make the payment several times, but I kee...

Account Restriction on MC011 - Permenant after a few days PLEASE HELP!!!

So I have been selling on eBay for almost an year now and sold a lot of items with no issues. I have been a member of eBay since 2021. Recently I sold some funkos as preorder on eBay, I've sold too many and eBay has restricted my account. At first th...

Buyer opened a payment dispute after refusing to pay import fees

I sold an item for £550.Got a message from the buyer saying he received an invoice from Parcelforce of £108.36 for Import VAT and that he was not planning on paying these costs, asking me to pay them or the item would need to be returned as not descr...