I just had a similar case happen to me with a buyer who purchsed a
beautiful, collectible porcelain figurine, sent in it's original box,
and in perfect; MINT condition. The item was then packed in a larger
shipping box, packed beautifully and shipped...
ebay does NOT protect sellers I'm dealing with it right now, a dishonest
buyer making false claims, refusing photos and trying to fraudulently
keep my beautiful collectible and send back their old broken one, and
even though MY piece has a serial num...