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eBay Cafe

I recently sold an item that was damaged in shipping. The item was insured. Buyer refused to cooperate with the insurance investigation and demanded a full refund. Twice eBay told me they would put the case on hold to let the insurance claim be processed. Then eBay decided in the buyers favor and issued a return label. Now I am out the money of the sale and will lose the shipping insurance claim because the buyers local post office cannot inspect the packaging. It seems that eBay does not know what one department is doing from the other and they are going to protect the buyer so they can keep making their money. Seller beware that you are on your own. Sellers know all the have to say is "item is not as describe" and they will circumvent any seller return policies.

eBay Cafe discussion

Feb 4, 2016 10:05:10 AM PT

Seller protection doesn't exist.

Hi,  I archived a sale as I want to keep that one sale beyond eBays 90 days.  Now I can't figure out how to retrieve it.  Any help?

eBay Cafe discussion

Feb 6, 2016 1:14:49 PM PT

ARCHIVED SALE

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