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eBay Cafe

Looks like I have been outsourced. I hoped he would bid on something good but it would appear he is already asleep on the job. Btw, search going ok for everyone ? 1425082844106.jpg It has been kinda sticky for me past couple of days or so. Keeps turning but no results. I have to close the window and try again, sometimes few times.

eBay Cafe discussion

Feb 27, 2015 5:25:07 PM PT

Well

I call in an effort to be helpful - to report a glitch in the way feedback auto-defaults to a green dot EVEN IF YA CHECK THE RED ONE...

 

Long hold times (45 minutes is EXCESSIVE!)

 

"No, you can't speak to a supervisor."

"I already know what they will say."

 

If you already know, then why ain't you a supervisor?!

 

When I finally get "IAN" (says he is a supervisor...)on the phone, he apologizes for all of the abuse and offers a pittance (10 credit)...

 

Yeah, this was a week ago....

What do you expect from non-English natives?! The first reps had a hard time even speaking English, can I expect them to understand?!

 

C'mon ebay - your CS dept was a great idea, but the minions are running amuck. I've taken a real liking to Amazon. LESS DECEITFUL..

 

Hey, Ian. Where is the coupon you promised?!

 

My favorite insult was the part after 2.5 hours where they asked me to hang up because the phone lines were needed for other customers!!! LEAVING ME ON HOLD ONCE FOR 45 MINUTES AND A SECOND TIME FOR 30 WAS DURING A TIME WHEN THE PHONES WEREN'T NEEDED, THEN!?!?!?? SOOOO CRUEL!!!!!

 

The phone call lasted THREE HOURS.  THREE HOURS attempting to be HELPFUL to a company I believed in.  What a waste.  And then to be abused and treated like dirt is adding insult to injury.

 

And you wonder why CS is harder and harder to contact.  Just another large, impersonal corporation outsourcing to a bunch of people who don't give a rat's tail....

 

Hello, Amazon...

 

(PS.  How long til they find my post and delete it?!  Bet there's no computer glitch there, eh?)

eBay Cafe discussion

Feb 28, 2015 8:49:26 AM PT

Customer Service Reps have run amuck!!!

Why it is so easy to do everything except submit offers. You put in the amount offered and review tab is fine then when it comes to hitting submit it goes to paste. Not an isolated incident.

eBay Cafe discussion

Mar 1, 2015 4:52:22 PM PT

Submit Offers with an Ipad

Do you understand the thick accent??

 

Do you think they understand themselves?

"I am giving you a ten dollar credit to your account" should mean I get a ten dollar credit FOR SPENDING THREE HOURS ON A FRUITLESS PHONECALL TO REPORT A PROBLEM WITH THEIR MOBILE APP!, RIGHT?

 

 

Just curious. 

eBay Cafe discussion

Number 1 in highest fees and evev fees on shipping is that evev legal?

Number 1 in support of your buyers.

Number 1 in giving your sellers the shaft and asking them to pay for it while you stick it to them.

Number 1 in horrible customer service for the seller.

 

What are you going to do when you don't have any of us small sellers with stuff you're buyers want for free?

Who are you going to get to sell for you?

Big box electronics?  How many tvs phones and big ticket items does a person buy in a year?  Every year?

 

I will delight in watching ebay implode even if it takes a few years.

eBay Cafe discussion

Starting selling on eBay late last year. Sold about 35 items a which went well until my last two sales. I sold a blackberry to a guy in Vancouver who I sensed was trouble from day one due to his abusive communications. To make a long story short he claims the phone is counterfeit and stolen. I have all the receipts and proof to the contrary. Ebay forces me to accept return but tells me to inspect the item when it returns. Well as I expected the phone had been disassembled and the screen removed and the phone no longer functions. I reported this to eBay and yet they refund the buyer and I'm out of pocket 200 dollars plus shipping. This buyer was so cocky and arrogant he had even urinated on the returned phone. It was discusting. Well the final incident for me to stop selling with eBay was over a 18k gold breitling watch I sold. The buyer claimed it was not as described and once again I was forced to accept a return. When the return arrived the box was empty and yetvebay already refunded his money. The ironic thing about both these buyers is that they have 100 percent positive feedback and why wouldn't they because sellers can no longer leave negative feedback for buyers so bad buyers become invisible and sellers no longer have anyway to weed out these bad buyers before they bid on their stuff. My PayPal account is now negative 1000 bucks and I will be damned if I am going to repay it after being ripped off by two dishonest buyers. If eBay wants to give sellers refunds they can pay for it. I'm selling elsewhere and wouldn't recommend eBay to anyone

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eBay Cafe discussion

Feb 27, 2015 7:35:49 PM PT

Dishonest buyers

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