I call in an effort to be helpful - to report a glitch in the way feedback auto-defaults to a green dot EVEN IF YA CHECK THE RED ONE...
Long hold times (45 minutes is EXCESSIVE!)
"No, you can't speak to a supervisor."
"I already know what they will say."
If you already know, then why ain't you a supervisor?!
When I finally get "IAN" (says he is a supervisor...)on the phone, he apologizes for all of the abuse and offers a pittance (10 credit)...
Yeah, this was a week ago....
What do you expect from non-English natives?! The first reps had a hard time even speaking English, can I expect them to understand?!
C'mon ebay - your CS dept was a great idea, but the minions are running amuck. I've taken a real liking to Amazon. LESS DECEITFUL..
Hey, Ian. Where is the coupon you promised?!
My favorite insult was the part after 2.5 hours where they asked me to hang up because the phone lines were needed for other customers!!! LEAVING ME ON HOLD ONCE FOR 45 MINUTES AND A SECOND TIME FOR 30 WAS DURING A TIME WHEN THE PHONES WEREN'T NEEDED, THEN!?!?!?? SOOOO CRUEL!!!!!
The phone call lasted THREE HOURS. THREE HOURS attempting to be HELPFUL to a company I believed in. What a waste. And then to be abused and treated like dirt is adding insult to injury.
And you wonder why CS is harder and harder to contact. Just another large, impersonal corporation outsourcing to a bunch of people who don't give a rat's tail....
(PS. How long til they find my post and delete it?! Bet there's no computer glitch there, eh?)
Do you understand the thick accent??
Do you think they understand themselves?
"I am giving you a ten dollar credit to your account" should mean I get a ten dollar credit FOR SPENDING THREE HOURS ON A FRUITLESS PHONECALL TO REPORT A PROBLEM WITH THEIR MOBILE APP!, RIGHT?
Number 1 in highest fees and evev fees on shipping is that evev legal?
Number 1 in support of your buyers.
Number 1 in giving your sellers the shaft and asking them to pay for it while you stick it to them.
Number 1 in horrible customer service for the seller.
What are you going to do when you don't have any of us small sellers with stuff you're buyers want for free?
Who are you going to get to sell for you?
Big box electronics? How many tvs phones and big ticket items does a person buy in a year? Every year?
I will delight in watching ebay implode even if it takes a few years.