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After 5 months of being transferred and promised that a supervisor or manager would call back (which they did not but claimed they did) I was finally told that defects would not be removed due to their age. I can prove that I started calling about them right away but it didn't matter. Their answer to bring sales up is to list more items (at a fee of course) but they continue to cripple the listings so mine come up far down the list. How can they expect someone to increase their ratings when they do everything they can to keep the ratings lower for a year. And that's another thing. They hold sellers for a year but will only hold data for 120 days. If we question anything it is stalled and delayed till the 120 days is up then they conveniently can't do anything. They need to remember one thing "IF THERE WEREN'T ANY SELLERS THEY WOULDN'T HAVE ANY BUYERS". They are more interested in the large volume drop shippers they are flooding the market with garbage than they are anything else. The problems I have had over the last 5 months read like a horror story. It doesn't matter what you have in your listings, theifbay will do as they please.