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eBay Cafe

I am having major issues with people returning things and filing claims. I sold 2 packages of a drink mix called Shakeology. One package was opened and clearly stated so in item description and pictures. Second item was brand new. Both buyers say "tastes funny, doesn't taste like previous shakes." I would never tamper with anything I sold. Have any of you experienced problems like this? I can't trust them as being truthful with me. Especially since it's involving a drink mix.....they could have never tried them before, bought mine and then decided they didn't like the taste. I'm just curious as to what I should be expected to do. I'm assuming eBay will look at both issues and then auto decide against me

eBay Cafe discussion

Feb 3, 2016 8:52:54 AM PT

Buyer returns

I recently sold an item that was damaged in shipping. The item was insured. Buyer refused to cooperate with the insurance investigation and demanded a full refund. Twice eBay told me they would put the case on hold to let the insurance claim be processed. Then eBay decided in the buyers favor and issued a return label. Now I am out the money of the sale and will lose the shipping insurance claim because the buyers local post office cannot inspect the packaging. It seems that eBay does not know what one department is doing from the other and they are going to protect the buyer so they can keep making their money. Seller beware that you are on your own. Sellers know all the have to say is "item is not as describe" and they will circumvent any seller return policies.

eBay Cafe discussion

Feb 4, 2016 10:05:10 AM PT

Seller protection doesn't exist.

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