mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@mg152 wrote:
Real quick I wanted to say, May 28 was my 18th year with ebay. I appreciate ebay because as a disabled person I'm able to make a little money. I get called an ebay cheerleader or whatever, I don't care. Call me what you will, ebay has NEVER done me wrong & I don't expect them to. Sometimes we get what we expect. If you expect bad things, bad things will happen!
Thank you ebay, CS, team leaders, moderators & everyone affiliated with ebay! It's been a great 18 yrs & hopefully 18 more to come.
18 years!!!! Nice!!!! Love it!
Thanks for partnering with us all these years and for all that you do to help in our Community. 
@Anonymous wrote:
@fern*wood wrote:I am wondering if the mobile friendly checker tool is supposed to be available to everyone? I have been using it for some time on my store ID. My other ID just recently got switched to the new advanced listing tool, but I wonder why the mobile friendly tool is not on it?
This tool is only available in the Quick Listing Tool, so would not be presented in the Advanced Tool you are using. You can always check your listings by visiting: http://www.ebay.com/tools/sell/mobile-friendly-test and inputting the item number for review.
Wait Now I am really confused.
I use the SYI form not a quick listing tool & I have this mobile checker, here is one of my drafts now
alan@ebay wrote:
@my-cottage-books-and-antiques wrote:ebay has been rmoving "stale" listings., and advising us to make changes to the listings before re-listing them (if, indeed, we choose to relist) A few questions:
1. Are only GTC listings effected by this?
2. Does ebay uderstand that many experienced sellers of long tail items can point to example after example of listings that have sold after years on the site, without any changes? Some things are so far out in the long tail that they take a long time before the right buyer comes along. Requiring changes in such cases is just more busywork for sellers.
3. I do understand that for multi-item listings, the lack of a sale within a year indicates a need to modify the listing. But that is simply not the case for many single item long tail items. Why doesn't ebay try meeting with experienced long tail sellers to get some input on this? Long tail selling is a different business model, and one ebay should encourage, not discourage by treating it as the same as multi-item commodity selling.
Hi @my-cottage-books-and-antiques
We’ve heard this feedback from the Community this week and we do realize that sellers of long tail items (such as books) would like listings to stay on longer than a year. We’ve contacted the appropriate team here at eBay for more info, and we’ll update the thread when we know more.
Thank you.
It would have to be GTC listings only. We can't currently run an auction or FP [other than GTC] for a year. So it has to be GTC only. IMHO I think Ebay is out of line making this determination for sellers. I'm perfectly capable of managing my business within the rules of Ebay of course. I am not in need of Ebay deciding which of my listings should or shouldn't be active. Ebay can make all the suggestions they want. Some I may adopt and others won't work for me. But that is MY decision to make, not Ebay's.
Ebay would be better served enforcing the rules that are currently not being enforced. Like DUPLICATE listings. I know they are working on that, but that is an actually policy that deserves the attention.
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:
Here's another one for you. It is also from an article on Eccomercebytes. Some sellers are reporting to see a $$ value stated in the Request for return form in the resolution center for a Handling Fee!! What the heck is that? How does Ebay know what the seller's handling fee is? There were at least 2 or 3 different posters stating they are seeing this during the Request for return process.
http://www.ecommercebytes.com/C/blog/blog.pl?/comments/2017/5/1495764858.html/3/40#comments
Hi @mam98031 - As far as I'm aware, refunds always include the full amount paid by the buyer unless a restocking fee is charged. That said, I'm not sure the way this is being displayed has changed or if the refund process itself has changed. Regardless, I'll reach out to the teams who work on this process and update the thread once I know more.
Yes, more info please. FYI, full refunds are not the only thing a seller can do during a Request for Return process. While Ebay does encourage it, during the REQUEST stage, Ebay is NOT involved and sellers can work with their customers to reach an agreed upon resolution which doesn't always mean a full refund will be issued by the seller. Now if it gets escalated to a claim, that is different. But it is always in the best interest of both the buyer and seller to fix things during the Request stage.
Definitely understandable, @mam98031. It seems we may have updated the wording within the return which is causing the frustration here but I want to make sure. I'll be in touch with you via email here shortly to see if I can get an example to send on. Thank you!
I am looking forward to getting the information. When you provide the additional info, also please let me know how Ebay is determining MY handling fees????? Are they going to force me to use whatever number they deem is appropriate? How is Ebay determining my costs??? Oh so many questions. I'll wait for your email. Thank you.
Of course, @mam98031! It's already been sent 
I just wanted to add that any handling fees would be selected by you without eBay's say. You would enter the amount through the listing directly and I'm assuming it would be the same amount for refunding purposes. I'll be on the lookout for your reply though & be in touch once I know more!
@dbmm-media wrote:
how come ebay will not fix existing "glitches" yet, ebay keeps adding more garbage? like 10 best offers, removing listings, search getting worse,etc.
maybe those smart guys running this site think its a good thing to have so many glitches, and dont need to be fixed.
Hi @dbmm-media - Online marketplaces are constantly evolving and we need to make sure we're keeping up with the changes. There occasionally will be issues due to the nature of online platforms but we work as quickly as we can to identify those and have them corrected. Thank you for your feedback though; it's comments like these that help us improve!
@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:Here's another one for you. It is also from an article on Eccomercebytes. Some sellers are reporting to see a $$ value stated in the Request for return form in the resolution center for a Handling Fee!! What the heck is that? How does Ebay know what the seller's handling fee is? There were at least 2 or 3 different posters stating they are seeing this during the Request for return process.
http://www.ecommercebytes.com/C/blog/blog.pl?/comments/2017/5/1495764858.html/3/40#comments
Hi @mam98031 - As far as I'm aware, refunds always include the full amount paid by the buyer unless a restocking fee is charged. That said, I'm not sure the way this is being displayed has changed or if the refund process itself has changed. Regardless, I'll reach out to the teams who work on this process and update the thread once I know more.
Yes, more info please. FYI, full refunds are not the only thing a seller can do during a Request for Return process. While Ebay does encourage it, during the REQUEST stage, Ebay is NOT involved and sellers can work with their customers to reach an agreed upon resolution which doesn't always mean a full refund will be issued by the seller. Now if it gets escalated to a claim, that is different. But it is always in the best interest of both the buyer and seller to fix things during the Request stage.
Definitely understandable, @mam98031. It seems we may have updated the wording within the return which is causing the frustration here but I want to make sure. I'll be in touch with you via email here shortly to see if I can get an example to send on. Thank you!
I am looking forward to getting the information. When you provide the additional info, also please let me know how Ebay is determining MY handling fees????? Are they going to force me to use whatever number they deem is appropriate? How is Ebay determining my costs??? Oh so many questions. I'll wait for your email. Thank you.
Of course, @mam98031! It's already been sent
Although eBay sometimes zeroes out the handling fee when you relist, so be sure to check that.
