mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Regards,
@Anonymous wrote:
@dazzlecity wrote:
I proceed according to the ebay reps instructions - I asked for a feedback revision but held out little hope since the buyer never contacted me before leaving the negative. Had they taken the appropriate path which ebay tells them to do I would have taken the item back in a heartbeat but this buyer was bent on destroying my good reputationHi @dazzlecity - Negative feedback is never fun to receive but especially so when you aren't given the chance to make things right. If the buyer hasn't gotten back to you, I suggest replying to the feedback with a professional comment explaining what you can do to resolve the issue. That way any potential buyers will be able to see how you handle a negative situation like this. More times than not, a reply like that can reassure future buyers and build confidence with them.
Just to add a little more information. Personally I never send a FB revision form to a buyer until we have communicated and the buyer is willing to work things out. There is 3 good reasons for this IMHO. You only have a certain amount of these forms available to you. They have a shelf life, so if your buyer does not know it is coming or has communicated that they might agree to a revision, it could time out without any resolution to the matter for you. You can't send them another form as it is one per any given FB.
How do I know if I'm eligible to submit a Feedback revision request?
You can submit 5 Feedback revision requests for every 1,000 Feedback comments you've received in the past 12 consecutive months. High-volume sellers (who earn more than 1,000 Feedback comments a year) can send more requests. We limit the number of requests so that sellers can focus on providing great service up front, not fixing problems after they happen.
You can request only 1 Feedback revision per transaction.
Feedback revision requests do not carry over from year to year.
Feedback left by users who are currently suspended do not qualify for revision.
alan@ebay wrote:
@imagizeyourworld wrote:The eBay message "bots" see an eBay item number as "contact information"; so -- in an effort to stop potential off-eBay transactions -- sellers are not permitted to point a potential buyer to an item listing ON EBAY. This is counter-productive, to say the least.
Can we expect a fix? And if so, when?
Thank you.
That doesn't sound good. Was it on this account that you received this message? I cannot say when a "fix" will happen as you've just brought this to our attention, but we'll alert the appropriate team.
Thanks.
Actually this brings up a question I have about the orange warning that pops up when communicating with Buyers in Messaging ... I scratch my head and try to figure out what triggered the warning when there is no personal info being shared ... is this more of a deterent than a penalty type thing? When that warning appears is the communication immediately forwarded to a special department for review to see if there is a violation? Don't get me wrong, I am all about warnings and deterence, just want to know what happens to Seller & Buyer accounts when the odd warning crops up when in fact there is NO violation of Policy?
@Anonymous wrote:
@mam98031 wrote:
@Anonymous wrote:
@mam98031 wrote:Here's another one for you. It is also from an article on Eccomercebytes. Some sellers are reporting to see a $$ value stated in the Request for return form in the resolution center for a Handling Fee!! What the heck is that? How does Ebay know what the seller's handling fee is? There were at least 2 or 3 different posters stating they are seeing this during the Request for return process.
http://www.ecommercebytes.com/C/blog/blog.pl?/comments/2017/5/1495764858.html/3/40#comments
Hi @mam98031 - As far as I'm aware, refunds always include the full amount paid by the buyer unless a restocking fee is charged. That said, I'm not sure the way this is being displayed has changed or if the refund process itself has changed. Regardless, I'll reach out to the teams who work on this process and update the thread once I know more.
Yes, more info please. FYI, full refunds are not the only thing a seller can do during a Request for Return process. While Ebay does encourage it, during the REQUEST stage, Ebay is NOT involved and sellers can work with their customers to reach an agreed upon resolution which doesn't always mean a full refund will be issued by the seller. Now if it gets escalated to a claim, that is different. But it is always in the best interest of both the buyer and seller to fix things during the Request stage.
Definitely understandable, @mam98031. It seems we may have updated the wording within the return which is causing the frustration here but I want to make sure. I'll be in touch with you via email here shortly to see if I can get an example to send on. Thank you!
I am looking forward to getting the information. When you provide the additional info, also please let me know how Ebay is determining MY handling fees????? Are they going to force me to use whatever number they deem is appropriate? How is Ebay determining my costs??? Oh so many questions. I'll wait for your email. Thank you.
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
@Anonymous wrote:
Hello Community Team!
I have two questions today:
1. When printing using eBay's bulk shipping tool, USPS Priority Mail Express labels cannot be printed with the bulk batch. I always have to remove USPS Express Mail shipments from the bulk batch and print the labels individually. Am I doing something wrong, or has there always been a technical issue preventing Express labels from being printed with a bulk batch?
2. Last week my seller account was hit with a defect for a Paypal "case closed without seller resolution". This arose from a buyer who started a remorse retun in eBay (hassle-free, automated return) yet did not follow through with that return process and instead escalated the case by opening a Paypal dispute, which was then wrongly escalated before allowing the seller to respond. Paypal agreed to change the case decision to one of no-fault on the seller's part, and the defect has since been removed by eBay. My question is, does eBay have a policy in place to notify sellers as soon as a defect is recorded on the account?
The only reason I found out about the defect is because I happened to check my seller dashboard stats. I normally don't often check that section of my dashboard. I did not receive any email or notification from eBay or Paypal that a defect was recorded. It would be helpful to be notified, so I'm wondering if this should have been done. If not, please consider doing so.
Thank you!
Hey @Anonymous, happy to address these concerns:
1. I can't think of anything you could be doing wrong with this info, but am happy to look into it with you. I'll email you to gather more details and test this out on my end. It may be a bug we can get reported to our tech teams.
2. While I don't know of any plans to send notifications for PayPal related defects, I can definitely pass this suggestion along to see what we can do about better informing our sellers of impacts to their account.
Thank you, @Anonymous
Today I had a USPS Priority Express shipment, but I didn't even attempt to print it with the bulk batch, knowing that usually it gets rejected. I'll try again next time I get an Express. I'll touch base via email to give you more details about the issue.
For the defect notification, an email from eBay plus an "orange bell" alert would be nice, IMO. As defects have such an impact on sellers' accounts, notification seems proper. But for sellers who DON'T want to be notified of such defects, perhaps the system can be set up to give each seller the choice of whether to opt-in / opt-out of such notifications.
Looking forward to getting your email with more details so we can dig into this. I also like your suggestion for the notification bell and an opt-in / opt-out process. I'll be sure to pass this along!
Let me add my enthusiastic vote to this proposal.
Over the last six months, I have had 4 "late shipment" defects...all caused by Media Mail packages getting lost or damaged in transit. I have now started monitoring all Media Mail packages, and immediately contacting the buyer when I see a package disappear (i.e., in transit for 5+ days after leaving the LA sorting office, without being seen anywhere else). But I have to eat those 4 defects I already got, because I didn't know about them in time.
@mg152 wrote:
Real quick I wanted to say, May 28 was my 18th year with ebay. I appreciate ebay because as a disabled person I'm able to make a little money. I get called an ebay cheerleader or whatever, I don't care. Call me what you will, ebay has NEVER done me wrong & I don't expect them to. Sometimes we get what we expect. If you expect bad things, bad things will happen!
Thank you ebay, CS, team leaders, moderators & everyone affiliated with ebay! It's been a great 18 yrs & hopefully 18 more to come.
Congratulations, @mg152! 18-years is quite the accomplishment! Keep up the great work and thank you so much for all you do, you eBay cheerleader 
