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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

not receiving emails from ebay on saves searches

Last several days not receiving ebay saved searches emails.

Listing page freezing after adding pictures

Can we please fix this issue? Every time I add photos to my listing via my phone (like I've been doing for years) and there are more than 6; the listing page becomes unresponsive and forces me to close the tab. It's driving me insane. Please fix your...

eBay's Latest Glitch...

This is my listing view for seller's description.

Unable to list tonight

I have tried for the last few hours to list on ebay only to be told the website is down. Anyone else getting this problem tonight?

3 suspentions for no reason

Nuff said, annoying and just finally shut down account..Temu is more reliable so far..is this enough words?

Problem uploading video

Hello all, I have been having issues uploading videos to my listings from my phone. I have tried both the mobile eBay app as well as going to the classic website and going to my listings and the drop-down menu for editing there. I have tried several ...

Descriptions Not Loading

Has anyone else noticed that some seller descriptions aren't loading? I've tried clearing my cache/saved site data and it didn't help. It doesn't do it on every single listing, but enough of them to make me think that it's a site problem since it's o...

Item description from the seller IS MISSING IN ALL MY LISTINGS

Item description from the seller Is missing in all my descriptions since Friday the 3rd - Can't ship item without stock number in item description. This is probably another one of ebays; attempting to embed AI into the description field software clus...

Messages is broke

Have to log in and click on messages to see if there are any new ones - no email alerts anymore, no overt notification on screen that there are new messages. Frustrating to buyers and sellers. I'm issuing apologies when eBay should be issuing a fix. ...

Item Description Gone from Sold Item

The item description is missing from an item I just sold. I use the item description box to find my items in my inventory, so I need this information.

"Access Denied You don't have permission to access "http://www.ebay.com/" on this server"

I can get about 3 clicks on the ebay website using chrome until I get this message:----Access DeniedYou don't have permission to access "http://www.ebay.com/" on this server.Reference #18.ec2c517.1688313429.460da90---- This has followed me across net...

See Order Details Link

The "See Order Details" link on page after purchase no longer works. It makes for a bit of a runaround to get a screen shot of the order details....

Offers Received from Buyers show + Local Pickup

The offers I'm receiving from buyers now are all showing "+ Local Pickup" as if the buyers selected local pickup even if they didn't. This cost me one sale as I declined the offer and cost me shipping on another as I edited the price to accommodate a...

Technical Error

I've been trying to make a purchase for almost a week now. I continue to receive the following error message every time. "Sorry, we are experiencing a technical problem. Please click the Back button of your browser and try again." On my phone I have ...

Bullet Points not appearing on listing descriptions (Firefox)

Tested a few browsers and this appears to be exclusive to Firefox. Using bullet points in the listing description like this:Leather5"W x 7"HEasel BackThe bullet points are not showing up on the listing description in edit mode or on the live listing....