Shipping

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Seller Protections are in place for shipping delays.

The United States is experiencing severe weather across several regions of the country, and we are tracking impacts to shipping and delivery. Our primary concern is that you and your close ones stay safe. However, you may also be concerned about ship...

Tracking info update

Update as of 7/2/25:"We have identified a segment of orders with inaccurate tracking events and are working to update these events with accurate details. For Item Not Received cases where we have been asked to step in and help, we’ll place the case o...

Resolved! Buyer wants a refund, item is still in transit

I have a buyer who has opened a case for an item not received, but I have no reason to believe it's not still on it's way to them. Item shipped the 23rd of May, the last tracking scan was on the 3rd a state away from them. Their concern seems to be t...

How do I get refunded for shipping when buyer asks to cancel order?

I sold an item with free shipping, After I purchased the label (deducted from the proceeds of sale) I dropped the item off at the Post Office. Then when I got home I noticed buy sent message asking to cancel. So I went back up and retrieved the packa...

Shipment issue

I take product from ebay and list into my store after getting my order and buyers paid the amount who will be shipped the order to the buyer ??

How do I get USPS Ground Advantage as a shipping choice?

How do I get USPS Ground Advantage as a shipping choice. I can purchase GA labels and ship that way, but I can't get it as a shipping choice for my listings. Should I just use Parcel select? Or is there something else to do?Thank you.

Buyers being able to "rate" shipping cost on a "calculated shipping" listing, should they be able?

So I've been slowly building this store for this particular company, but I'm not new to Ebay. I've been selling here for 23 years actually. Since starting this store I've listed every listing with "calculated shipping". Some of the items are heavy an...

Shipping an 18x18x7" 4lb package affordably?

I've asked this before but never really got a good answer here, so I'll try this again.I have a lot of items which will require an 18x18x7" box which will weigh in at 3lb 15oz. I see other similar items listed for a fraction of the shipping I'm showi...

Customer says I don't ship to Canada but I use eis with no shipping restrictions

I received a message from a customer today. They were trying to purchase an item from me (a vintage clothing item) but they get a message saying that I don't ship to Canada. I absolutely DO ship to Canada. I use eis, and when I checked my settings, C...

STANDARD SHIPPING LABEL

ANYONE ELSE HAVING ISSUE WITH STANDARD SHIPPING LABELS, OVER THE LAST 30 DAYS, ITEMS SHIPPED ARE NOT RECEIVING ANY KIND OF A TRACKING STATUS, NOT AT LOCAL PO, OR PROCESSING CENTER ITS LIKE THEY ARE NOT SHIPPED AT ALL AND THIS IS BECOMING A CONCERING ...

International Shipping Program

Understanding LUCID and Germany Packaging Requirements

@demichaeSince the mods closed the other thread...maybe I can help the member here...It has been almost a year since I went through the nightmare. Everything you posted is accurate. None of the requirements make any sense to me still! It is a nightma...

Item delivered to wrong state

I ordered a cosplay item from a seller in China. I messaged the seller after a few weeks asking how long it would take. He told me after it reached the US that it would update and gave me the tracking number. I live in Indiana. The item was delivered...

SpeedPAK/OrangeConnex is HORRIBLE!

Five days to ship out of ChinaOne day to arrive at US Customs (In New York!)Three days for US Customs to okay itSix days languishing in NY for no apparent reason Five days “Departed from Regional Distribution Center US”Absolutely no means to utilize ...

Combined shipping & stubborn sellers

If you refuse to combine shipping on multiple items, I refuse to either buy multiple items from you or buy from you at all. Plain & simple. Yet so many sellers give a hassle over this simple thing... "Immediate payment required" sellers can't have an...

Shipped item is still listed as needing to be shipped.

I sold an item, shipped it to the buyer, and eBay is still showing the item as needing to be shipped. When I click on "Paid - Ship Now" it brings up a page that says "You have already purchased a label for this order." So I'm not sure what to do. Is ...

USPS Service lacking ? Is It just me?

My purchases seem to be scanned on intake then , seem to disappear and not get delivered or sit somewhere for days on end or get routed around the whole united states ,it not the sellers fault , however this has only been the last two or three months...