Shipping

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Holiday Shipping Dates

We’ve published the carriers' last days to ship for on-time holiday delivery using the services available through eBay Labels. These dates will help ensure your buyers receive their orders in time for the holidays. You can find the details at ebay.co...

eBay Standard Envelope

This shipping service has to be one of the worst for sellers. Tracking that doesn’t update leaving buyers open to file not received claims where if we don’t refund we get hit with the negative metric. If you do refund, then have to go the claims rout...

eBay Standard Envelope in categories where it isn't allowed?

I was doing some comparison shopping and saw several listings with ESE as the shipping option, but in categories that are NOT included on the master spreadsheet provided by eBay containing the full list of categories where ESE is authorized. Does eBa...

Undelivered or lost sold item shipped via FedEx through EBay. How to follow up?

On 10/6/2025 I sold an item to a buy in Dallas for $180. I'm in CA. On 10/7/2025 I shipped the item via FedEx ground economy through EBay and brought the item to a FedEx store. Tracking showed an estimated delivery date of 10/11/2025. Today is Octobe...

how do i dispute a fedex shipping label adjustment

Action figure weight adjusted to 22 lbs and Fedex charged me for shpping. How do I dispute that

Insurance for shipping coins

I recently discover that ShipCover that eBay offers when you ship through them via USPS does NOT cover coins. Any suggestions on insuring against theft or "lost" packages when shipping four or five-figure coins?

eBay standard envelope grief

I've recently just started selling sports cards, and been very happy for the past few months listing and selling. All of a sudden today, I have 2 customers who received extra charges for my envelopes (one left me negative feedback even, my first ever...

I am wanting to know how I wipe all shipping policies off that I currently have and start fresh

eBay Standard Envelope Tracking Not Updating? Issues & Solution (After Feb 10, 2025)

Hi everyone, We recently noticed that most of our shipments using the eBay Standard Envelope service have had tracking issues. Either no tracking updates appear after drop-off, or the tracking stops updating entirely. We rarely had problems before, b...

Multiple Items Missing From Order

As a buyer, I order 10 items in a lot purchase from the seller. The box these items were shipped in fell apart in transit and only 3 of the purchased items were delivered. The seller has asked me to contact USPS to follow up, which I have with an ans...

Resolved! Ebay Standard Envelope Delivery

Quite often I have a buyer contact me and tell me the item was delivered but there is nothing there. Sometimes the item shows up the next day or two, sometimes never shows up at all. I end up refunding the individual even though it shows it has been ...

Is EIS safe for shipping to China?

Have some offers on good items from China buyer. EIS seems to make sense here, but I recall hearing a while ago that many shipments were not being marked as tracked to the US location, which sort of defeats the whole purpose. Anybody have any recent ...

Resolved! Why do the estimated delivery dates keep changing

I have noticed in several threads that a poster will occasionally ask why the estimated delivery date changes between the time the item is sold and the time the label is created. I don’t know but I think I can offer one possibility. I have noticed ov...

Did ebay change shipping.

I have been selling since 2006 over 12,000 items shipped. I seriously cant figure out how to select free shipping. In the past there was a simple free shipping switch under weight and box size is inputed. Its gone!!!I checked it on my phone android a...

Ebay grossly over charging customer for UPS shipping labels

I sell industrial tools not uncommon for me to ship items UPS over 100lbs many in 45 to 70 pound range.Ebay has grossly over charged 2 customers recently. Last on was almost a hundred dollars has anyone else had this experience. I double checked weig...

Did UPS rates exponentially increase?

The answer is not the recent peak season surcharge, although UPS did implement those rates on Oct 26 (link for details). The answer is your 1" package height. eBay recently (finally) updated their programming for dimensions 1" or less on UPS packages...