Hey trinton@ebay,
Here is another of those cases where you are going to tell me I should take one for the team, even though I included a picture of the turned on screen in my listing, and you can see some ghosting he did not seem to be concerned as he never asked.
Had a 3 year old piece of electronics that I sold, original buyer never completed the transaction, I offer a second chance to the next bidder, he asks a couple questions, scratches, damages, including why the item was not sold. Answered every question, there were pictures in the listing or the item as well as many extra accessories that I included at no charge, actually the accessories are valued more than the item at this point. He seemed fine and told me he would take it, made the payment and within 18 hours of payment it was in the mail, and the post office got it cross country and delivered in less than 48 hours, so total time from payment to at the destination 62 hours.
He gets the item and messages me saying the is a problem with the screen (picture of screen in listing) and he wants my help. The issue is there is a bit of screen ghosting on a 3 year old phone, bright screen is in the picture on the listing. In my photo you can see some faint shadows, he claims severe burn in, well after 3 years some ghosting is expected. We go back and forth, he wants me to pay to have a new screen put in, I have it listed as used, and no return/exchange. During the back and forth he mentions that if he know there was screen burn in he would not have bid as high. Needless to say we did not come to a resolution.
I did a quick search and the price he paid is the agerage for a parts only phone, and those that are functional are more then this guy paid, and they don't include 3 extra batteries, on a hicap, a case a charger for the smaller batteries, I even sent the replacement nibs for the spen. I also reviewed a lot of listings for the note 4 as well as other large smart phones from that tims, not one had a listing that medtioned anything about screen burnin, most used the catalog listing and not much else.
So he opens up SNAD and I am ticked because I listed as used, took a close up of the screen turned on with the welcome screen showing, which is white and you can see slight ghosting. He never asked about it. So now I have to wait until Thursday the 24th to be able to do anything because I get 3 days to respond, but oh buyers get months to do things it seems.
So I guess that I will wait until the 24th and close my account because I can find a lot more places that I can shop, and as I don't sell much is it really worth it?????
Not sure if this has been suggested, but make it an effort to file a SNAD claim, make to buyer bring the packaging and item to a designated location for inspection, inspector looks at it, looks at the listing, make a decision, if its the same, ebay should say sorry but that is buyers remorse. Or because Ebay offers the MBG, then EBAY pays it, why because the seller did it right and the buyer regretted their decision
Ass I wait for the 25th when I can close my account because some off shore call center staff made the whole thing worse that it was, trinton were you working evenings on 19 Aug.
Just a couple more days then poof
