albertabrightalberta
@withthebuisnessscollectibles wrote:I have messaged facebook ebay for buisness and told me same crap .I dident have tracking uploaded.
this is why i started the post . Ive read the policy and that excuse about me not uploading tracking to INR is not in the policy. Only thing i found in policy was that if you get shipping label outside ebay you must upload tracking.also if shipping label is purchased on eBay its automaticly uploaded onto ebay. if thats policy and i got label from ebay why is ebay continually useing this against me. were is the seller protection the signature protection. the insurance i paid for. the money back guarantee.
I noticed the people that were commenting nonsense on saturday when i posted, are not commenting now.
i dont see how grown men and woman can be so confused. all got to pay attention read the posts.
Starting a new thread isn't going to change the responses you got because people gave accurate information.
You keep saying "i dont see how grown men and woman can be so confused. all got to pay attention read the posts."
We aren't confused. You aren't understanding!!
You: "Only thing i found in policy was that if you get shipping label outside ebay you must upload tracking.also if shipping label is purchased on eBay its automaticly uploaded onto ebay."
^^^That is referring to the order details.
However when a claim is filed for INR, you MUST copy and paste that tracking number into the claim. You aren't understanding that it doesn't always transfer.
I've bold-faced in red below the part that states what we've been trying to tell you.
Here's a link to the policy: https://www.ebay.com/help/selling/managing-returns-refunds/help-buyer-item-didn%E2%80%99t-receive?id...
What to do when a buyer opens an item not received request
In the email you received telling you the buyer’s issue, select See request details. You’ll find information on whether the buyer is requesting a refund or would prefer to still receive the item. You’ll also see your response options:
Add tracking details: You’ll need to provide tracking within 3 business days of the request being opened, if you haven’t done so already. In order to be protected, tracking must be from one the shipping carriers integrated with eBay and must include the date you shipped the item, the date it was delivered, and the address it was delivered to. If the order has a total cost (total of item(s), shipping and tax) of $750 or more, it should also show the signature confirmation of the recipient. Learn more about our signature confirmation requirements.
As you can see @withthebuisnessscollectibles , the tracking number MUST be added to your response to the claim. It is NOT enough that it's in the ORDER DETAILS because the claim is separate.
I'm done here.
The OP doesn't want accurate answers. He wants to hear only what he wants to hear.
