@vilkau wrote:A buyer bought two t-sirts (same design but two different sizes). For some reason e-Bay made him pay for two separate shipping fees. I would assume that since both shirts are to go to the same buyer and to the same address, I could ship them in a single package for a single fee. This would save the buyer some money and me some time packaging. Why eBay didn't regard this as one transaction, how can I solve this problem, and how do I avoid this situation in the future?
Hi @vilkau . There are 2 separate transactions because the buyer clicked "buy it now" on each item and made 2 separate payments instead of clicking "add to cart" then making 1 single payment.
Whether or not you can combine depends on whether the buyer used the same ID for both purchases. Check closely: if they used guest checkout there could be 2 separate IDs different by just a single character.
To determine 100% whether the system will allow you to combine, use bulk labels. When you go to the bulk label purchase page, if the items qualify for combined shipping, you will see a link to click at the top of the page that looks like this:
Click that link and generate a single label then eBay will automatically apply the same tracking number to both orders.
