I understand your pain, and I did a lot of research on this. It is NOT Intelcom's fault. Normally the freight forwarder (Global Shipping/Pitney Bowes) has the responsibility of getting the package through customs onto the final destination carrier. It seems as though PB does not see the process through all the way, they stop at customs, and they will not answer questions on this on the phone, through email or on live chat. Don't even try and frustrate yourself further. They are too big and it isn't a big concern for them. So the issue is your package gets put in a big container and sits around after it has cleared customs but before a final destination carrier is actually picked and notified. LVNKEP is only a reference number.
There is nothing you can do. Well, you can get your refund, and probably your package will arrive very late....like 2 months late. This has happened to me a few times lately, especially during Covid.
If you put the UA number in Pitney Bowes's tracking service on their website, it will tell you that Purolator has it. Maybe. But Purolator is overrun, and they subcontract often to smaller companies like Intelcom. Intelcom doesn't have a tracking number for you but will email when the pkg is on the way. It is true that they use the LV number but so does Purolator and even Canada Post at times. It is not linked to any carrier specifically.
I know it is frustrating....but the pkg will arrive! Almost as soon as you forget about it, after you pocket your refund. 🙂
