eBay

gsmcoins09 · ‎04-18-2023

A buyer purchased an item from one of my listings and paid for it.

Buyer then emailed me and said that he and his wife are going on

vacation for two weeks and does not want the item sitting in his

mailbox until he gets back so he is asking me not to ship the item

until he is back home.

I am a TOP RATED SELLER PLUS and I do not want to create a problem

with my performance by not shipping within 1 day as per my requirements.

It is impossible to get an Ebay agent on the phone using the phone number

that I have (866-540-3229). Does anyone have a better number in order to

speak to an agent so that I don't get a strike on my account because of this

request from a buyer?

Perhaps the answer is to refund his money and relist the item when he gets

back home so he can purchase it again. Is this my only option?

Will I get a strike for cancelling the transaction and refunding his money?

This buyer has put me in a very uncomfortable position - any help or advice

would be greatly appreciated.

buyselljack2016 · ‎04-18-2023

@gsmcoins09

There is nothing to talk to eBay about. You ship on time, or get the "ding".

Doesn't want it sitting in the mailbox?

A PO box? Home delivery?

If a PO box, and it fits it will be scanned delivered, even if they pull accumulated mail to bundle as if it would not fit.

Either way the buyer should be putting their mail "on hold" if away for 2 weeks.

mtgraves7984 · ‎04-18-2023

Perhaps the answer is to refund his money and relist the item when he gets

back home so he can purchase it again. Is this my only option?

Will I get a strike for cancelling the transaction and refunding his money?

@gsmcoins09

^^^ Bingo. Cancel the order, citing 'Buyer requested' and refund. You won't get a strike for that.

I'd let the buyer know what you're doing and the reason for it, before I take that tack. Your buyer should be thrilled.

gsmcoins09 · ‎04-18-2023

Thank you for your feedback. I believe that is my best option as well.

a_c_green · ‎04-18-2023

@buyselljack2016 wrote:
Either way the buyer should be putting their mail "on hold" if away for 2 weeks.

@gsmcoins09 : That's the 100% best response to pass along to the buyer. Unless, of course, he's busy contacting everyone else who also might possibly decide to send him something in the next two weeks, to tell them not to bother. If so, he will be amazed to hear from you that the Post Office will actually hold his mail for him at no charge.

pickermall · ‎04-19-2023

Here is my response...

"Thank you so much for your order! Unfortunately, I cannot hold the shipment of this order. Ebay requires I ship this within X business days. If you have arranged a vacation mail hold with your local post office, they will hold it for you along with your regular mail"

soh.maryl · ‎04-19-2023

You could educate your buyer by asking him if he knows his PO will hold his mail for him per his request.

varebelrose · ‎04-19-2023

Just hold it for him as he requested. You have nothing to be worried about.

lesegouts · ‎04-19-2023

We are all assuming it is going via USPS...

a_c_green · ‎04-19-2023

@lesegouts wrote:
We are all assuming it is going via USPS...

Right. In addition to the OP's reference to the item "sitting in [the buyer's] mailbox," browsing his recent sales shows that they're all being shipped via USPS First Class mail.