Regards,
... I've been wondering if The Community is fading to obscurity? Weekly Chat involvement seems to be down as does the number of folks logged in here during the day ... less then 7K ... out of what, 25 MILLION Selling IDs and over 165 MILLION Buying accounts? Lots of zeros in that percentage ... just wondering where they all get their support or questions answered??? Social Media?
I've always been miffed when a change comes along and it is presented as something Sellers wanted yet there is no board here with the surveys for Sellers to complete so they get our opinion ...
@gracieallen01 wrote:
@readabouthorses wrote:
Wasn't the Beta of Managed Payments actually conducted with Ebay employees who sell?I think there was a point late last spring or early summer when a Beta was supposed to be run and employees ended up being the choice due to lack of volunteers. I also think that there was some debate as to whether that got off the ground. Then they started the program with the group, 5% or whatever, that has been involved in the process until now. There was a comment made on one of the weekly chats that the program was 'live and not a Beta' about that time, too. That is sort of how my memory summarizes it, but I'm old and the memory, they say, is one of the first things to go.
Now whether a Beta or not, or if there was one or not, I suppose that could be a matter subject to interpretation. As it stands, it appears Managed Payments is up and running - albeit a mere outline of it's to be self - and just waiting for the time frame to be appropriate for the inclusion of more - or all - ebay users.
Yes, the big push was it was called Phase 1 ... but so much was missed, like the ability to make small partial refunds prior to shipment, ooops! So the solution was the Sellers had to request that the Buyer start a claim so the Seller could refund ... yep, that was the solution. Those Buyers were NOT asked to be part of the test and they should be blind to the short comings ... eBay should have already had a solution in place or simply created one during the testing. To me a "Phase 1" implementation is the completed Managed Payment package being tested on a small group to simply make sure it all works .... NOT forgetting things and certainly NOT taking 2-3 days to transfer the Sellers' rightful payment in to their accounts. The back end account should have already been worked out too so when asked if they would be able to provide a specific type of database file the answer should have been YES ... NOT send that request to a special email address.
Their lack of transparency is the most concerning thing ...
@greg5000 Thanks for the post ... when you say you are "gaining traction" with eBay can you explain a little more what that means. I have offered a number of good suggestions which are typically "passed on the proper department or team" ... nothing ever comes of them, they just spin their wheels in some circular file down the hall is the way I interpret it. Customer service is one thing but when Sellers here with many, many years of experience make suggestions that fall on deaf ears its obvious our opinion means little ... that does not mean to give up but it winds up being the reality. What they really don't get one iota is the multi-billion dollar online sales industry AND all the competitive sites that will continue to be created slowly taking away small bits of their business ... they should doing everything in their power NOW to keep the good sellers they have AND win back those they have lost. The attitude is crystal clear, we are here to serve them , not the other way around.
@abeandsable wrote:Managed Payments. Dare I ask. Is this like that Amagone on line retailer who holds back payments 60 days after a sale while immediately taking their fees out ?
At present a Buyer will purchase an item and eBay gets the money immediately ... 2-3 days later eBay "may" deposit it in your bank account ... so in theory, Sellers can ship items with 1-2 Handling time and the payment could fall through, items has shipped, Buyer gets it for Free and eBay says we're really sorry that happened ...
Featured Posts
