Unexpected charge in Managed Payments

[oleander1993]

I’m new to MP and wasn’t thrilled about it or using Seller Hub. But I have adjusted and it’s fine. But I discovered an unexpected charge on a domestic sale. A buyer made an offer on an item I have had listed a long time.

I was good with the price but noticed the buyer was listed in a foreign country. I questioned them about that.  The buyer said he had a U.S. address and that’s where I sent the item. I didn’t do the offer process back and forth. I just changed the listing price to the offer price and let him know.

But the account is registered in a foreign country and I was charged a 1.65% International fee. It’s not a huge deal to me dollar wise in this case. But I won’t accept offers anymore from foreign registered accounts. I wondered why the buyer was able to buy from me anyway since they are registered in a country I don’t ship to. 

Is there a setting or option in Seller Hub I have missed? Thank you!

[tdumonde2014]

They were able to buy from you because they had a US address for shipping.

[corvettestainless]

That is the same fee that PP has been charging here on ebay since PP took over payments. It just wasn't on a line item that stuck out like a sore thumb. 

International buyers use Freight Forwarders, or Aunt Suzie to ship to in the US, but the transaction is a 'foreign' transaction' and will be charged the additional fee. 

Probably still worth it in the long run depending on $ amount of sale 

[pikabo-icu]

Yes sorry.

It was pointed out on the board that an international fee will be charged based on the buyers address even if they ship to a US address..

Seems very unfair to me.. Sorry.. 

[luckythewinner]

I wondered why the buyer was able to buy from me anyway since they are registered in a country I don’t ship to.

The eBay block is for shipping addresses, not buyer locations. So you answered your own question - because you didn't ship to his country.

[div_style]

EBay even charges the extra 1.65% for buyers in Puerto Rico, which, unless Denmark bought it 😆, is a part of the United States, whose residents are US citizens, and for which payments are in US dollars.

[oleander1993]

I appreciate all of your responses. It’s not a huge deal and I’m not upset. I was actually glad to make the sale and, yes, it’s worth it. This is just my learning curve I suppose after avoiding Seller Hub for so long. Thank you all!

[lagarto_electronico]

"...the buyer was listed in a foreign country..."

In about 20 years of selling on eBay, every single time a buyer was from a foreign country but wanted an item to be shipped to the USA they would up claiming they never received the item and forced a refund.

Maybe you will have better luck.

[inhawaii]

---

@oleander1993 wrote:

I’m new to MP and wasn’t thrilled about it or using Seller Hub. But I have adjusted and it’s fine.

---

You don't know how refreshing it was to read your opening line.  I wish more of the whiners were like you.  You mean it didn't kill you?    😉    Good luck and stay safe. 

[dogchow747]

It used to be a common practice for Canadians who lived in Vacouver to have a address verified mailbox in places like Blaine, Washington. It allowed US  sellers to ship heavy UPS items. It also let them avoid customs processing...... It is not always a scam.

[myboardid]

Lagarto - If you shipped to the address you were given by eBay and you had tracking that showed delivery the buyer should not have been able to get a refund.  There is something you are not telling us, or else something you are not doing correctly about handling the claim process.