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Stronger Browser Security Standards (HTTPS)

Starting today, you will see changes on eBay item description pages that contain non-compliant HTTP content. Google Chrome has pushed their browser update which includes stronger security standards. As a result, eBay will be adding a "see full item description" button to all listings that contain non-compliant HTTP content.

 

This new experience will look very similar to the way mobile buyers already see listing descriptions today. It also ensures that we comply with the Google mandate and prevents your buyers from seeing a “Not Secure” warning when they’re shopping on eBay

 

Please review our landing page for more information and tools to help you identify any of your listings that may contain non-compliant HTTP content. 

 

EDIT 11/8/17 @ 12:23 PT 

 

We are aware of an issue where the eBay HTTPS identification tool is showing listings that were revised to be HTTPS compliant after 10/31 as non-compliant. We are actively working on this issue and plan to have a quick fix for any new or revised listings. Any existing listings that have been updated to be HTTPS compliant but are still showing as non-compliant in the tool will continue to show as non-compliant until the listing is either revised or renewed. If you do not revise or relist, the issue will automatically correct after 30 days.

 

Please note that if your listings are compliant, they will show normally to buyers and have the “secure” message in the URL. You can confirm this experience by looking at the live listing. This issue is confined to our tool that identifies non-compliant listings, which is currently failing to update to show listings as compliant after you have updated your http content to be compliant.

 

We apologize for this issue and will update you here as soon as the issue is resolved.

Message 1 of 213
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212 REPLIES 212

Re: Stronger Browser Security Standards (HTTPS)


@shipscript wrote:

@gto-clothing

 

The i-ways tool has found an empty link in your promo gallery.  It's not clear that an empty link violates the sandbox rules or eBay rules in any way, but you might want to remove the gallery links that you don't populate. 

<li><a href="" target="_blank"></a></li>

To me that looks like a false positive.  Perhaps @sandyoutlet could report it to i-ways for clarification.

 

 


Thanks for reporting. I'll chat with i-ways about it. 

Message 181 of 213
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Re: Stronger Browser Security Standards (HTTPS)

The following item is not an example of the previous circumstance given, but another that is also confusing and frustrating, and that is:

When I first viewed this item and put it on my watch list, I could view the entire listing.  Now when I go to that listing from my watch list, it has the “see full”button after some text that I suspect was chosen somehow by eBay.

 

 I usually do not bother to click on the “see” button”if it is on a listing that I click on, I just go back to my search.  Please understand that I regularly clear history so I could not try to refer back to a listing that way, and as I stated, mostly I just move on.  I have only clicked on a few of those buttons just to see what came up.  Some had template content that maybe was causing issues with ebay’s new demands, but several had only plain text description.  Will include such a listing # here if I find one.

 

This item is is listed by a long time ebay seller:  382220443264

 

 

Message 182 of 213
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Re: Stronger Browser Security Standards (HTTPS)

@ladyxl2

 

That listing shows the button when I go to it directly.

https://www.ebay.com/itm/382220443264

 

I scanned that listing here

http://www.isdntek.com/ebaytools/ActiveContentSandbox.htm?382220443264

and the "Markup" tab shows that it does indeed contain non-secure images that are hosted by ChannelAdvisor. So that seller's other items are also very likely to be shown one-click-away.

 

The confusing part is why you saw the whole listing originally, and not later. My guess is that you saved it before the full enforcement was implemented across all pages.  Unfortunately, I was not paying close enough attention to notice how the enforcement was being staged.

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 183 of 213
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Re: Stronger Browser Security Standards (HTTPS)

Is any free hosting website with HTTPS compliant to upload my photos for my description?

 

Thanks

Marios

Message 184 of 213
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Re: Stronger Browser Security Standards (HTTPS)

@*global-seller*

 

For product related photos in the description, upload to eBay and then use those eBay-hosted photos in your description.

 

If you need help extracting the eBay photos in a single listing, this tool will display the largest version available for each eBay photo.

http://www.isdntek.com/ebaytools/ShowLargestListingPhoto.htm

 

Or use this tool to display all those eBay photos at the different sizes that eBay hosts so that you can pick out the sizes you want.

http://www.isdntek.com/ebaytools/CaptureThumbsFromListing.htm

 

For icons unrelated to the product, these free hosting sites have been suggested by other forum posters. I have not evaluated them:

 

http://www.sslpic.com free hosting of secure logos.

Their Secure image hosting is intended for icons and logos, not product photos. Here are the limitations:
    • GIF or JPG file only.
    • Filesize not more than 50 KB.  <-- this is quite small
    • Width not more than 750 pixels.
    • Height not more than 90 pixels.

 

https://httpsimage.com  free hosting of https images. 

If there are any limitations, they have not yet been posted on the site.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 185 of 213
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Re: Stronger Browser Security Standards (HTTPS)

stores.ebay.com/ambleoutdoors

stores.ebay.com/amble-outdoors


Comment from store owner: Store sites show as NOT SECURE in Google browser due to non-https header images served by eBay.  The error is eBay image hosting and non-https internal links (see Google page background data and code inspection), over which we have zero control for any eBay Stores landing pages (see impacted URLs above).

 

This needs to be fixed, ASAP. Verify and advise.

 

www.ebay.com/usr/ambleoutdoorsusa?rt=nc

Message 186 of 213
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Re: Stronger Browser Security Standards (HTTPS)

Also:  http://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayManageStore&MyeBay=&currentpage=MyeBayM...

 

The store editing (Mange My Store) URL also shows as NOT SECURE in Chrome.

 

Anything else we should know?

 

This is a major dis-service, and at the worst time of the selling season.

 

Unhappy Store Manager.

Message 187 of 213
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Re: Stronger Browser Security Standards (HTTPS)

And:  http://i.ebayimg.com

 

Store logos served from the eBay URL above render NOT SECURE, whether in page URL or the location URL for the image itself.

 

When will this and overall Store security errors, from eBay image hosting, be resolved?

Message 188 of 213
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Re: Stronger Browser Security Standards (HTTPS)

@ambleoutdoorsusa

 

eBay has already told us that stores won't be made secure in the near term, and my presumption is that is due to custom old-style stores coexisting with stores in the new format. I think eBay could add the secure protocol to new stores with no ill effect, but older stores with user-hosted custom content would be much trickier, and would require a major effort on the part of those sellers to bring their stores into SSL compliance.

 

Additionally, based on one of the seller updates where eBay advised sellers to put no more effort into store designs,  I think eBay is probably trying to add more features to the new format in order to ultimately retire the old format. It might be a wasted effort for eBay to try to split delivery of new secure stores from delivery of old non-secure stores if the old store format would be retiring anyway.

http://pages.ebay.com/sellerinformation/news/fallupdate16/active-content.html#tab=faqs&faq=faq-vi-q0...

"We highly recommend that sellers discontinue any investment in a custom html stores experience since this option will not be supported long term. We will provide additional information to let you know when active content will no longer be permitted in store pages in 2017."

 

Nonetheless, if the timeline is a long way out, maybe a split delivery is something eBay would be considering if secure stores seem to be in high demand. @sandyoutlet

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 189 of 213
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Re: Stronger Browser Security Standards (HTTPS)


@ambleoutdoorsusa wrote:

Also:  http://my.ebay.com/ws/eBayISAPI.dll?MyeBay&CurrentPage=MyeBayManageStore&MyeBay=&currentpage=MyeBayM...

 The store editing (Mange My Store) URL also shows as NOT SECURE in Chrome.


Nothing has changed with store editing except the Chrome browser. You can continue to use the Store Manager as before with the only difference being that your browser will put a warning there.

 

Editing your store is just as secure as it has always been.  If you are not giving up any vital information like passwords, personal info, or login credentials, it really does not matter that you are transmitting your store choices over a non-secure connection. A lot of the data passed will be things like your logo, your store summary text, and category naming. Not much there to worry about.

 

The https protocol will only protect the transmission of that data by encryption.  It has nothing at all to do with the security of the server or the secuity of your own computer.

 

Remember, it is only the Chrome browser that has changed and is nagging you to send your logo or category choices over a secure encrypted connection. A user can enter and transmit any sort of data, and the browser can not differentiate between important data like personal info and ho-hum housekeeping like store summary or category names, so the browser flags all text input fields as "important", even when they are not.

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 190 of 213
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Re: Stronger Browser Security Standards (HTTPS)

I have been thinking lately that it is time to stop selling on e-bay.  I sell cheap and pay a lot of fees.  The free listings are a joke, example last week....I received an e-mail late in the day and got 100 free listings for 24 hours!  By the time you take and download pictures and list them, there is no way you can list all of them.

Now this HTTPS problem, I received yesterday on an item that has been up for 3 weeks, is another topic to put me over the line of giving up on seeling on e-bay.

I am not adding or changing by browser!

Message 191 of 213
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Re: Stronger Browser Security Standards (HTTPS)

 

 

 


@smoki11 wrote:

I have been thinking lately that it is time to stop selling on e-bay.  I sell cheap and pay a lot of fees.  The free listings are a joke, example last week....I received an e-mail late in the day and got 100 free listings for 24 hours!  By the time you take and download pictures and list them, there is no way you can list all of them.

Now this HTTPS problem, I received yesterday on an item that has been up for 3 weeks, is another topic to put me over the line of giving up on seeling on e-bay.

I am not adding or changing by browser!


Selling on eBay, or I should say listing on eBay since so little of what is listed sells has become a lot of work for very little reward.

 

Constantly having to relearn what is or is not allowed and trying to make "MY" stuff look like it is actually "eBay's" stuff is a pain.  I did so much better before eBay decided to give me all this help and why do they believe I know what an HTTPS is or why it violates anything after almost 20 years when "I" have not changed anything?

 

I did three listings last night and when I hit "Upload All". I sat there wondering which and how many would not upload, but would say "error", as often happens.  Many have no error and I will redo them exactly the same and suddenly, no error.

 

Most say, Warning, this item may have Item Specifics in eBay catalog, which I know because they are already in the listing.

 

Now, I am getting the HTTP/HTTPS warning and I have no idea what they are talking about and for something so important, they might tell me just what needs to be removed and not have me guess.

 

Also, a hint as to what the difference between HTTP and HTTPS is?

 

Not everybody is a programmer that lists on eBay.

Message 192 of 213
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Re: Stronger Browser Security Standards (HTTPS)


@etvideo1ataol wrote:

Now, I am getting the HTTP/HTTPS warning and I have no idea what they are talking about and for something so important, they might tell me just what needs to be removed and not have me guess.

 

Also, a hint as to what the difference between HTTP and HTTPS is?


@etvideo1ataol

 

In the very first post of this thread is a link that explains the difference between http and https and why ebay is asking sellers to make the change.

http://pages.ebay.com/seller-center/listing/browser-security-standards.html

 

The "s" at the end of the http data transfer protocol stands for "secure". It means that the connection between your browser and the destination server will be encrypted so that any data that passes over that connection will be secure and not easily wire-tapped.

 

Listings don't really need to be delivered over a secure connection, but eBay's move is a reaction to new browser requirements levied by Chrome and other browsers. 

 

eBay's response is a two step issue:

 

First, because the listing is a shopping page with a search box and data entry fields, the browsers will automatically alert buyers that "your connection is not secure" when the page loads. eBay's response to that buyer turn-off is to deliver secure pages so that the happy green padlock appears without an alert.

 

But the second step involves the seller directly. Even though eBay's page is now secure, if your description embeds content like images, videos, or stylesheets that are not hosted over a secure connection, the browser may block your  description entirely.  To prevent that unhappy situation, eBay asks that you convert all your http URLs to https if your server supports that change. If you can't make that change immediately, of if your content host does not support https, then eBay's answer to the blocked description is to remove it from the secure page. Instead, eBay will deliver the description one-click-away as a non-secure page that has no search box or other data entry fields to trigger the browser alert.

 

Now, to your question of what needs to be fixed.

I bulk scanned your listings here and can see that all of your listings have issues of links to non-eBay pages and images using the older http protocol:

http://www.isdntek.com/ebaytools/ActiveContentScanner.htm

 

In clicking the EXAMINE button for one of those listings, the Markup tab shows me that your photobucket images are not secure.

http://www.isdntek.com/ebaytools/ActiveContentSandbox.htm?372118785919

 

Photobucket now supports https, so you can can simply use eBay's bulk edit tool to fix that issue. You can start with this list:

https://www.ebay.com/sh/lst/active/http-content

Find:

http:

Replace with

https:

 

For help with the non-eBay links, ask me over on the Active Content forum and I can walk you through those. I think they are all going to be Links added by Photobucket and we have a few different fixes for those.

https://community.ebay.com/t5/Replacing-Active-Content/bd-p/activecontent

 

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 193 of 213
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Re: Stronger Browser Security Standards (HTTPS)

i don't see how that has anything to do with being secure. as it is now i clicked a few times on the full description and was redirected to a completely new page. how is that secure ?

Message 194 of 213
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Re: Stronger Browser Security Standards (HTTPS)

@902ricky


@902ricky wrote:

i don't see how that has anything to do with being secure. as it is now i clicked a few times on the full description and was redirected to a completely new page. how is that secure ?


The browser is looking for data entry fields (eBay has a search box, zip input, quantity input, and other data entry fields). If a browser finds such fields, it expects all data on the page to be transmitted over an encrypted connection. The connection won't be secure if some of the content on a "secure" page is pulled in from an external site over a non-encrypted connection.

 

Thus when you have content that is "not secure", eBay will kick your content out of its secure page so that the data transmitted by eBay's part of the page will remain secure. It does not matter that your description is transmitted over a non-secure connection, just as long as it is not part of eBay's page and as long as there are no data entry fields in your description to be compromised.

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 195 of 213
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