True? One case w/o resolution and TRS is gone?

[iamonourside]

Can someone tell me if my math is right: Dashboard says TRS standard is defect rate less than 0.3%. I had 270 transactions in last 12 months.

0.003 x 270 = 0.83

Does this mean that for me (and any other seller with fewer than 300 transactions per 12 months), that it is one strike, you're out?.

[slippinjimmy]

NOT true!

It takes a minimum of 3 cases

Sellers can have a maximum of 0.3% of eBay Money Back Guarantee and PayPal Purchase Protection cases closed without seller resolution over the most recent evaluation period. This percentage doesn't affect you until you have 3 or more cases closed without seller resolution in an evaluation period. If you exceed 0.3% of cases closed without seller resolution and have 3 cases closed without seller resolution, your seller level will become Below Standard, even if you’re a Top Rated Seller.

[tdumonde2014]

Your math should be 1 /270 = .0037 or .37%

[retrose1]

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@slippinjimmy wrote:

NOT true!

It takes a minimum of 3 cases

Sellers can have a maximum of 0.3% of eBay Money Back Guarantee and PayPal Purchase Protection cases closed without seller resolution over the most recent evaluation period. This percentage doesn't affect you until you have 3 or more cases closed without seller resolution in an evaluation period. If you exceed 0.3% of cases closed without seller resolution and have 3 cases closed without seller resolution, your seller level will become Below Standard, even if you’re a Top Rated Seller.

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That is only true if you have no other problems like improper cancels, late shipping, or pulled listings.

AND there are always ebay's hidden policies that can and will take a seller out with no notice.

TRS is a tightrope running through a minefield, good luck with that.

[iamonourside]

Thank you. Yes that works too. That is more than 0.3%.

[iamonourside]

I remembered the threshold of 3 but didn't see it on the page. Thought I might have missed an update. Thank you so much.