So this question is to understand how a seller got feedback removed when I made a purchase as a buyer, since I'm not aware of what "method" they used to justify getting the feedback removed.
A seller offered a given fabric per foot, in various colors with returns accepted. I ordered one color and found out that their poorly lighted (on a dim table with no quality lighting) and differently white balanced listing images did not properly reflect the item's color. Various pictures of the same item in the listing didn't even look the same color. And I use a professionaly color calibrated graphic monitor (for photography) so the problem wasn't on my end.
Granted, I understand this can happen so I contacted the seller asking if a small sample could be received of 2 or 3 colors to avoid having to order the whole quantity I needed of each color. If they sent the samples, I'd simply keep the item I couldn't make use of, and buy the one I need in the quantity I needed. They never responded. I wrote again. They didn't respond.
So I ordered a second color. It was also substantially different. I ordered the third color and that one turned out good for my use. Since I was being ignored, I opened a legitimate return request for the colors I wasn't able to use. I opened it as "Not needed" even though a "Not as described" case would have been accepted (in Ebay's eyes) because I know it sucks to received them. The shipping fees were also inflated on this item, so I know I was sacrificing getting them refunded by being polite to the seller, despite having an arguable case.
And then the seller immediately contacted me. I asked them why they were writing now, and not to my previous messages, and they openly admitted they were ignoring them. I told them it was fine and perfectly reasonable to not send samples, but just let the buyer know, don't ignore them as that is horrible customer attention. That bothered me, and when I let them know they told me it wasn't their responsibility to post better pictures, it was mine to better investigate the product codes on the internet (for a generic product in which codes mean little). That bothered me even more.
So I left one negative feedback stating it was for openly admitting to ignoring my messages, one neutral feedback stating that better listing images should be used, and one positive feedback just to balance out a bit since the third order went okay. I just checked and the Negative and Neutral feedbacks were removed, despite being legitimate, for different causes and different orders. What arguments could the seller use to justify that and report them? Just to know if as a seller I can apply them too if it ever happens to me.
Sugar
