mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@oemspecialists wrote:Ebay will not remove any feedback now for obvious buyer mistakes or lies. Feedback has nothing to do with reality. It has to do with feelings and buyers not taking any resposibility for their actions. You can put full descriptions and multiple pics in your ad. If the buyer never looks or reads the ad even with automatic returns, it is always the sellers problem.
I understand you have had some issues with your feedback and that Ebay has declined to remove any of it. That doesn't mean the won't remove any FB. I am sorry we couldn't be of any help to you here getting Ebay to better understand your position.
@3r_technology_solutions wrote:Not true. I have negative feedback from a buyer who used a 3rd party shipper that I offered a full refund for. Instead of opening the return they just left negative feedback and was never heard from again. Ebay would not remove said feedback because as the manager stated "If its the buyers opinion then it doesnt break any rules. I think my feedback for every purchase going forward will be negative with the comment. Buying on this platform sucks. I think it qualifies as an opinion.
What I said was and is true. Your situation is different than the one I was commenting. Your buyer did not open a dispute.
@ads.ink wrote:so true, i just had a buyer leave negative because his moss didnt have roots
moss doesn't have roots!!!!!
biological impossiblity.
i call and i get thank you for being with ebay for 17 years
yeah sure ebay, i can see you appreciate it
unbelievable
I see 2 negatives and one neutral on your account. I didn't notice anything in any of them that breaks one of the Ebay rules for feedback which would be why you have been unable to get them removed.
I would say though that your responses are likely more harmful than the FB the buyer left. It is harsh and rough around the edges. That is not a good idea for a seller to do, no matter how upset the buyer makes you. It is a bad look to other potential buyers.
In that one you commented in about the moss not having roots, that comment came from you, not what the buyer posted in the FB, maybe they said it to you in an email.
@rugerskick wrote:So you are ok with buyers leaving provable lies/defamatory statements on your selling account? You don't think ebay should remove provable lies from the buyer against a sellers account? This is way beyond "what the buyer feels/opinions".
The very thing you think is ok for a buyer to leave, is also the very reason stated why sellers cannot leave neutrals or negatives anymore. Oh, the seller could smear the buyer. Oh, the seller could lie about the buyer. But you are supportive of buyers leaving lies that can be shown to be lies, for sellers, and you're fine ebay supports buyer lies. Somehow blatant provable lies are not a violation of ebay policy. Lying is totally fine if you're a buyer. You think so. Ebay thinks so.
I think they need to add this to their formal feedback removal policy.
That isn't at all what I said. It was a short post, I'm not at all sure how you took that away from it.
