Selling

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Tracking Details

Hi all, The Shipping team wanted to share the following information from the issues with tracking details not being updated:"We are aware that some sellers are seeing tracking details not update automatically to orders after purchasing a label. Our t...

Selling & Listing Continues to Freeze Up / Not Save on Laptop Browsers

I am having the most difficult time these past few weeks listing items for sale and it is so absolutely frustrating! I was having some success only doing one photo at a time, and going back to edit several times adding more and more photos each time....

Hi so someone is asking for pictures of an item I have listed along with the serial number. Why woul

Why would they be asking for photos of the serial number ? I genuinely don’t get it like what purpose thThat that information with serve . The request for photos of it I understand because I don’t think I ever got around to updating the list with act...

If accepted a return can I offer to refund half price if buyer keeps item

Is it too late to offer buyer half their money back if they keep the item . I have accepted return but not printed return label.

Had listings taken down for policy violation even though they did not violate policy

So essentially I had over 500 of my listings taken down sighting that they were violating replica coin counterfeit policy when in fact all of these coins were genuine US currency none of them were replicas or fakes at first I thought this was an arti...

Selling on eBay.com but ship from Canada return labels

US buyer requesting return. I sell on eBay.com but live in Canada do I buy the return label on eBay.ca or eBay.com as want to generate eBay’s return label.

Why is eBay saying I need to purchase and send someone a return label when they already sent one?

I have it set up so return labels are automatically issued. I have free returns. Somebody told me a skincare device they bought from me was not working. I've sold over 20 of these without complaints and it's over $50 so I asked her if she would file ...

2024 Up and Running Grants program launches today

"Now through Friday, June 7, 2024 at 6pm ET, eBay small business sellers in the U.S. are encouraged to apply for an Up & Running Grant." https://www.ebayinc.com/stories/news/ebay-launches-5th-annual-up-and-running-grants-program-awarding-500000-to-sm...

My listing was removed because it was "counterfeit" when other sellers have the same item listed.

Hello everyone, today I had a listing removed because it was found to be "counterfeit" but it turns out that when I look up the same exact item, others have it listed as well and don't seem to be removed. Has anyone else had this issue and how do I l...

Sudden NARU of a buyer...

So I have a regular who buys my banknotes (the ones I call foreign exchange because it's left over trip money, although some you can't spend anymore). He buys something every couple of months, has 2000 FB. Today he left a positive FB for me for the l...

Resolved! Ebay sent cockroaches and Spiders to people..

this was a while back, ebay was found guilty of sending cockroaches and spiders to people( who I assume had held there feet to the fire). anyway fyi, this is the kinda people yer dealing with..

Relentless overseas scammers

Having issues with overseas buyers purchasing items off my store and trying to ship them to sketchy 3rd parties.When I refund their money because I don't ship to 3rd party re-shippers, they delete their account and try again a few days later.Each tim...

Rationale for blocking visibility of "Followers" list?

I have a few people following my store and would love to reward some of them with discounts if they buy from me...but eBay apparently doesn't allow me to view the list of my own followers? Why exactly is that, I know we have repeat buyers at least th...

What do you do if you send wrong Item and buyer will not send back

I put the wrong shipping label on the two packages so they went to the wrong people one person got a refund the other person got the first package I asked them not to open then they said they did not know if they got it so I mailed there original ord...

Buyer claims the item not as described

I had a customer message me after receiving the pants that they were not grey, but are khaki. However, in my listing, as well as description, I have that they are grey. I took 7 different angles of these pants and in every angle they are grey. Howeve...

Ebays money back policy

Hopefully if all the sellers on ebay, atleast the ones based in USA, would write about the defect in ebays money back guarantee policy;that by choosing item doesn't match photos or listing description, no matter how diligent a seller is about adequat...