eBay

michael_atw · ‎06-13-2018

So there was a month where it was pretty quiet on the "**bleep** returns" front. I've posted prior threads articulating some of the atrocities that were happening recently. Welp, back to the downward-spiral.

Recently sold a hard case for a guitar which I clearly state is for specific models of short-scale guitars. Someone wants to return it because, "it is very short and doesn't fit my bass". No where is it stated it is for bass. The header clearly notates guitar models and the body clearly notates it's for guitar.

If it was two years ago, I would have this cleared out quickly. But now, the "we want to gut you" policies eBay has... this will end up costing me $50.

michael_atw · ‎06-13-2018

If the listing specifically says that it does not fit a bass, I would have to agree with this seller.

No place in the listing does the case say it fits a bass. A bass and a guitar are two entirely different items. I repeat - I've been doing this for TEN YEARS and never had this issue because, as I repeat again, it would never have been carried out as legitimate prior to the last year or so.

Here's the question: If I bought it to fit a tree in, and I couldn't fit the tree in - do you think eBay would allow me to return it? Trees are wood and guitars are wood. Someone might get mistaken.

"No, this case does not fit trees. They are wood - but guitars are different wood."

couldabeenworse · ‎06-13-2018

You're free to explain how I don't have personal responsibility - I look forward to whatever LOGICAL post you bring.

You believe the buyer's responsibility is to read the listing completely, but the seller has no responsibility to describe the item completely. How is one better than the other?

orangehound · ‎06-13-2018

@michael_atw wrote:
If the listing specifically says that it does not fit a bass, I would have to agree with this seller.

No place in the listing does the case say it fits a bass. A bass and a guitar are two entirely different items. I repeat - I've been doing this for TEN YEARS and never had this issue because, as I repeat again, it would never have been carried out as legitimate prior to the last year or so.

Just for some perspective, I play both the guitar and bass ... I have Martin and Gibson acoustics, and Warwick and Fender basses. Though not an expert, I am also not a doofus. Yet, if I needed a case for my old short scale bass, I might take a chance on your listing simply because (a) you said it fit all short scales, (b) old bass guitar hard cases can look like acoustic guitar cases, not simply a rectangular box, (c) it looks like about the same shape, and (d) the Money Back Guarantee is always there to give me a zero risk purchase.

It is that (d) thing that is so frustrating to us sellers ... and it is why the descriptions have to unambiguous and detailed to better protect against returns.

tunicaslot · ‎06-13-2018

I agree - personal responsibility is dead for the most part - but you have to protect yourself as a seller.

gracieallen01 · ‎06-13-2018

@password9019 wrote:
No. Personal. Responsibility. It's dead in the USA - and it's shameful.

---------

michael_atw:

Lawmakers can force personal responsibility like no other group in this society can. They can lay it down and create laws that mandate it, or if you break the law and act irresponsible, face punishment and consequences. Sadly, lawmakers care about political correctness, and not personal responsibility nor punishments for the lack thereof.

Upset about lack of personal responsibility? Blame a legislator. I mean, seriously, they knew decades ago that people need a little poking and prodding, to be personally responsible...and they ignored that truth 100%.

...it's being politically correct that they've pledged allegiance to.

I think I must beg to differ with you. As proof that legislating personal responsibility is not possible, just look at ebay's TOS and UA. Then look at their MBG and the responses people report getting from CS reps.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

sunshine_in_az · ‎06-13-2018

Michael, I just want to say post away. It's okay. Geesh some people are so unfriendly.

tunicaslot · ‎06-13-2018

sunshine - since you've seldom posted on this ID - I'm going to assume you haven't even been on the boards much. We have posters that habitually come with complaints - we offer advice and then they fight the advice until the next week when they have another complaint.

We don't get paid to help others here - we do it because we want to - but some people just want to vent and don't want to even consider doing something other than what they have been doing for the past 10,15,20 yrs to mitigate the damage. Ebay continues to change and due to that - sellers have to change their business policies and spend more time protecting themselves from unscrupulous buyers. Before condemning the posters here - I suggest you read the threads for a couple of weeks. You too will see who seems to have problems, who takes advice and who only wants to have it their way.

d-k_treasures · ‎06-13-2018

@michael_atw wrote:
If you accept returns then it is for any reason which means there is no such thing as illegitimate returns.

False. Ebay has categories of returns for a reason. If that was the case, then they would not ask the buyer to provide why they are returning.

False. If you accept returns, you accept them for any reason. The only question is if it's buyers remorse or fit, the buyer pays shipping back(unless you offer free returns).

If you list with No Returns, then you can deny a BR return - but then sometimes they go to PP and file a SNAD - who now plasters "Activate Free Returns - buy one of each, send back what you don't like on us" on their login page.

_____________________________
"Nothing is obvious to the oblivious"

internetshop-us · ‎06-13-2018

I think you should put a variety of disclaimers on your guitar case ads just to cover yourself

*Does not fit a YUGO

*Does not fit an oak tree

along with the rest of these disclaimers in order to protect yourself

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internetshop-us · ‎06-13-2018

And here are a couple more just to really make sure your covered!

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***Along with the measurements and a list of every model guitar and instrument on earth it doesn't fit.

Of course it will still be your fault according to EBay and the rest of these EBay cheerleaders that keep posting against you.

southern*sweet*tea · ‎06-13-2018

@castlemagicmemories wrote:
@ed8108 wrote:
@tunicaslot wrote:
Michael - I would put measurements in every listing as we know some people aren't aware of what they actually have. That way they could measure their instrument and see it wouldn't fit.
A responsible buyer would contact seller for any information needed that may be lacking within a listing before making a commitment to buy and thereby avoid inconvenience and costs associated with making a return.
Ed, while that is true, many buyers just hit the back button if all the info needed to make an informed buying decision is not in the listing, especially if they experienced lenghty delays in getting that info in the past, or were given incorrect info.

Yep, that's what this buyer now does. I just move on to another seller who will actually give the needed info in the listing.

Contacting sellers now is like walking through a minefield. Between being outright ignored and being accused of being a scammer for asking a simple question, it's just not worth the energy. Buying stuff on Ebay shouldn't involve being ignored or harassed over a simple question about info that should be in the listing to begin with.

The easier you are to offend the easier you are to control.

We seem to be getting closer and closer to a situation where nobody is responsible for what they did but we are all responsible for what somebody else did. - Thomas Sowell

yuzuha · ‎06-13-2018

@southern*sweet*tea wrote:
Yep, that's what this buyer now does. I just move on to another seller who will actually give the needed info in the listing.
Contacting sellers now is like walking through a minefield. Between being outright ignored and being accused of being a scammer for asking a simple question, it's just not worth the energy. Buying stuff on Ebay shouldn't involve being ignored or harassed over a simple question about info that should be in the listing to begin with.

Exactly. A few months ago I was looking to buy a particular thing that came in two different sizes (I wanted the larger size). Almost half the listings for this thing never mentioned which of the two sizes they were selling! I shouldn't have to message the seller just to ask "by the way, is this the 1" one or the 2" one?"

castlemagicmemories · ‎06-13-2018

@southern*sweet*tea wrote:
@castlemagicmemories wrote:
@ed8108 wrote:
@tunicaslot wrote:
Michael - I would put measurements in every listing as we know some people aren't aware of what they actually have. That way they could measure their instrument and see it wouldn't fit.
A responsible buyer would contact seller for any information needed that may be lacking within a listing before making a commitment to buy and thereby avoid inconvenience and costs associated with making a return.
Ed, while that is true, many buyers just hit the back button if all the info needed to make an informed buying decision is not in the listing, especially if they experienced lenghty delays in getting that info in the past, or were given incorrect info.
Yep, that's what this buyer now does. I just move on to another seller who will actually give the needed info in the listing.
Contacting sellers now is like walking through a minefield. Between being outright ignored and being accused of being a scammer for asking a simple question, it's just not worth the energy. Buying stuff on Ebay shouldn't involve being ignored or harassed over a simple question about info that should be in the listing to begin with.

Yes, that is what contacting sellers can be, sadly. Buyers also move on because they may think that if the listing is inadequate, what else will be? The item? The packing? The shipping? Customer Service? Resolution if there is an issue?

Is there anything I can trust? IOW

I used to message like this, I am so sorry but there don't seem to be any measurements in this listing. Can you please tell me what they are?

Now I just ask Measurements? Thank you, if I send a message at all.

coolections · ‎06-13-2018

@michael_atw wrote:
we are all well-aware that I could put measurements down to the mm.

I think you have your answer right there in front of you. Some don't think a case is only specific for a certain model. Why not stop getting returns by simply putting the length and width so buyers can see if your case fits their guitar. If you keep getting returns like you post here monthly, each time you need to make adjustments to your listings to avoid future problems.

castlemagicmemories · ‎06-13-2018

@yuzuha wrote:
@southern*sweet*tea wrote:
Yep, that's what this buyer now does. I just move on to another seller who will actually give the needed info in the listing.
Contacting sellers now is like walking through a minefield. Between being outright ignored and being accused of being a scammer for asking a simple question, it's just not worth the energy. Buying stuff on Ebay shouldn't involve being ignored or harassed over a simple question about info that should be in the listing to begin with.
Exactly. A few months ago I was looking to buy a particular thing that came in two different sizes (I wanted the larger size). Almost half the listings for this thing never mentioned which of the two sizes they were selling! I shouldn't have to message the seller just to ask "by the way, is this the 1" one or the 2" one?"

No, you shouldn't have to. But it seems some sellers think that is the buyer's responsibility because, after all, they are supposed to ask any questions!

And sales are down. Imagine that!