eBay

bonfire_25 · ‎08-03-2022

I've been on eBay for 18 years now. I have 3500 positive feedback and sold over 10000 item so far.

I have always sold luxury items. I sell authentic items with receipts, I provide great and fast service and my customers are happy.

Things started getting strange with eBay over the past 12 months. Once in a while, I started getting "item removed. account restricted for X days" warnings. These for items I had receipts for and not only receipts, some for items that have authenticity codes that can be verified by going to that brand's website and entering the code for authentication. I showed authenticity codes in photos.

In the end I came to the feeling that eBay doesn't want to deal a few particular brands maybe because of previous legal battles so I stopped listing those brands.

About two weeks ago, I received an email saying my payouts are restricted. You should send purchase receipts for items listed. I could still list new items.

I sent purchase receipts for all recent items I listed. I have over 1000 listings so it was impossible to send everything, their system allows listing up to 10 files.

I received a second email asking for tracking numbers for sold items. I enter DHL tracking numbers for everything I sell so that was obvious.

Today I received one final email saying:

We will need one more piece of information before we can move forward with the appeal on your account.

When you have successfully delivered all outstanding sales on your account either by the tracking that has been provided, or by positive feedback from the buyers of the items, you may appeal this restriction further.

However, this time all my listings are removed and I can't list anything. I have 5 outstanding orders on their way to delivery.

Anyone has been in this situation before? Funny thing is I have same items listed on other luxury resale platforms and they are authenticated because unlike eBay they have authentication teams.

toysaver · ‎08-04-2022

"I have 5 outstanding orders on their way to delivery."

Fingers crossed that they arrive safely and your listings are reinstated. There are risks with selling pricey luxury items. This predicament is one of them.

slati_2013 · ‎08-04-2022

Many luxury brands do not like their items sold on eBay because they want to control the prices and their availability. Unfortunately, when eBay starts asking you to prove where you got the items from, they have pretty much made up their minds that you are a risk to eBay.

m60driver · ‎08-04-2022

When you start selling new luxury brands at discounted prices you are, these days, asking for serious trouble.

jonesdm63 · ‎08-04-2022

With all the looting from high end stores over the past few years, these designers want to catch a thief.

farmalljr · ‎08-04-2022

A few problems I see....

1 You are outside the USA. I'm sure eBay thinks that is highly suspect, given the amount of counterfeit goods made outside the US.

2 Your items are all listed as new. Receipts from a store will NOT work in a case like this. You will need receipts from a wholesaler that eBay would deem fit enough to accept their receipt. Your whole inventory seems to have been based on that (new store items that you bough from a store).

I'm afraid you are probably going to be closed down. eBay isn't going to chance it. There is a HUGE risk to your account if you don't do things the way eBay wants them done. Even more unfortunate, eBay does NOT tell sellers in cases like this, how they want you to do things to keep your account safe.

m60driver · ‎08-04-2022

@jonesdm63 wrote:
With all the looting from high end stores over the past few years, these designers want to catch a thief.

I doubt it. Inventory stolen from a store is inventory properly purchased that will then be repurchased. What these brands don't want is for their product to be sold at discounted prices as they imagine, rightly or not, that it will tarnish the brand. And it is the brand they are selling and not the product that, in the corporate mind, justifies their high margins.

gkn29 · ‎08-04-2022

@bonfire_25 wrote:

In the end I came to the feeling that eBay doesn't want to deal a few particular brands maybe because of previous legal battles so I stopped listing those brands.

One word...VeRO

he/him/guy/dude...you get the picture

bonjourami · ‎08-04-2022

When its a Vero take down, the Ebay email always states that.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

stuff4divas · ‎08-04-2022

@bonfire_25

Maybe bc of these types of situations related to your country>

https://www.theguardian.com/world/2022/mar/08/turkey-trade-in-counterfeit-goods-booms-fuelled-by-fal...

Altho this can be true of any country, Turkey's fake items have quadrupled since 2019, according to internet info, so it's possible eBay is keeping an eye out for certain countries with certain brands being sold here

gkn29 · ‎08-04-2022

@bonjourami wrote:
When its a Vero take down, the Ebay email always states that.

I thought they get involved behind the scenes, not only for removals.

he/him/guy/dude...you get the picture

bonjourami · ‎08-04-2022

I had a couple of Vero takedowns when I was selling, the email always states that it was an infringement of an intellectual verification rights owner removal.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

bonfire_25 · ‎08-04-2022

It wasn't Vero.

donsdetour · ‎08-04-2022

@bonfire_25 wrote:
I've been on eBay for 18 years now. I have 3500 positive feedback and sold over 10000 item so far.

I have always sold luxury items. I sell authentic items with receipts, I provide great and fast service and my customers are happy.

Things started getting strange with eBay over the past 12 months. Once in a while, I started getting "item removed. account restricted for X days" warnings. These for items I had receipts for and not only receipts, some for items that have authenticity codes that can be verified by going to that brand's website and entering the code for authentication. I showed authenticity codes in photos.

In the end I came to the feeling that eBay doesn't want to deal a few particular brands maybe because of previous legal battles so I stopped listing those brands.

About two weeks ago, I received an email saying my payouts are restricted. You should send purchase receipts for items listed. I could still list new items.

I sent purchase receipts for all recent items I listed. I have over 1000 listings so it was impossible to send everything, their system allows listing up to 10 files.

I received a second email asking for tracking numbers for sold items. I enter DHL tracking numbers for everything I sell so that was obvious.

Today I received one final email saying:
We will need one more piece of information before we can move forward with the appeal on your account.
When you have successfully delivered all outstanding sales on your account either by the tracking that has been provided, or by positive feedback from the buyers of the items, you may appeal this restriction further.

However, this time all my listings are removed and I can't list anything. I have 5 outstanding orders on their way to delivery.

Anyone has been in this situation before? Funny thing is I have same items listed on other luxury resale platforms and they are authenticated because unlike eBay they have authentication teams.