Returns

Forum Posts

Sorted by:

didnt receive my item

hello, i never receive the item that i buy, the customer service servide doesnt work. the seller never answer my request, so i need to get a refund..

Return was damaged and missing items

I have a buyer that has returned an item damaged and missing the cords. He speaks very little english and it's hard to communicate with him. If I read his email right he wants me to buy another cord and take it off his refund, but there is sugar in t...

Buyers' rights

Hello. In my opinion, you should change the policy. If this continues, you will lose a lot of clients. I ordered an item, no tracking code, the seller disappeared along with his store and items. Doesn't respond to messages…. You can see this is an ob...

Refund

Hello, the goods were returned to me after the complaint, I automatically had the amount owed to paypal, what will happen next, how to proceed? Thank you

Hello, I'm inquiring about the return.

Hello. I bought jacket through eBay this time.However, I received jacket that are different from the facts written by the seller, and I received an inauthentic. That's why I've requested for a refund.And I received the address from the seller.But the...

Need help

I recently bought something and the seller posted it as shipped, the delivery date is way past due like a month past due, my mistake I made was I requested a return without even getting the item because the seller told me that he was late to ship bec...

How do I report a non responsive seller

I purchased a heat press with a 1 year warranty in October 2020. The item has burned out I have sent 3 messages to the seller with no response. I cannot find a way to contact a real person at ebay. Can someone advise how to get to customer service.

REFUND POLICY

I do really recommend e-bay. I've been a member since 2014. Appreciates Customer care service, refund policy,returning and all other services. Services are fast and reasonable. Hope to continue shopping with you e-bay.

I think I got scammed

I bought a used graphics card (for a very good price) and it said it will arrive may 27. But on May 27 the seller didnt even ship out the item yet. I wouldve contacted the seller but the item is deleted so i have no way of contacting him, ive tried c...

sending money

good evening. how do I send money back to a buyer? a portion

Returned an item but was unable to upload tracking now eBay has closed the case

I used the eBay shipping label to return the item. It was received on May 20 according to the tracking. Since I was unable to enter the tracking eBay closed the return. I was able to call twice and report the issue and was assured that they had the t...

Resolved! seller is not sending a return shipping label

I have started a return for one item, which should be sent by 2nd of June and the seller has not yet sent me a return shipping label. I have been contacting him for 10 days now and he said he isn't able to buy one but he'll send me money to PayPal so...

Damaged item

I , Like a lot of ebay customers are **bleep** at the fact that NO telephone service is available.MY issue: the seller of a plastic model must not be awaire of the fact that just putting this item in a plastic shipping bag is a disaster waiting to ha...

Advice on return please for me the seller.

Hello, I need a little guidance and to understand what the next steps are. I sold some brand new factory sealed headphones. They were from John Lewis(JL) and therefore have a 2 year fully transferable guarantee which I clearly stated in the sale desc...

Buyer sent return to wrong address within my same area code

Hey, so I had a buyer "return" and item to me, however they sent it to the wrong address within my same area code. Since the tracking shows that it was delivered to my area code, the appeals team automatically assumes that that means it was delivered...