Unfortunately eBay does not care that buyers use blatantly fake names and I've noticed it's become increasingly common, especially with freight forwarders. You would file a police report with the information you have keeping in mind that even if you had a buyers real name and address, there's a 99.5% law enforcement will still do absolutely nothing about. The case is only to show eBay your serious and trying to get your money back,if only a courtesy refund so the buyer can scan the next person. eBay doesn't protect sellers but if you file police reports, you at least have a chance. I don't sell anything over $500 on eBay unless I absolutely can't sell it anywhere else, last time I did I discovered while the buyer was trying to send me back his dead item that he was doing it to 3 other sellers for the same $1k plus items, with cases open for each item. eBay didn't care, the buyer is still here and undoubtedly still scamming people (probably for even higher value items). Unfortunately had you come to the forum sooner we may of been able to help but I think you exhausted the appeals? The buyer will never respond and eBay made plenty of money as undoubtedly that was a very expensive laptop. If you continue to sell here or sell high value items, going forward you'll know it's police reports or nothing (literally). I hate eBay is like this, especially with obvious cases like yours. I'd still file the reports and reach out to eBay on Facebook in hopes for a courtesy refund as mentioned above, best of luck going forward. Sorry this happened and is an eBay standard practice .
