Hi Community,
I am very excited to announce that we will be hosting an eBay Executive Chat on Tuesday, Oct 10th at 1 pm PT with Sarah Brubacher.
Sarah currently leads the Seller Evangelist & Community team and has held a variety of roles during her thirteen years at eBay. She first joined eBay in 2004 as a global policy manager in Trust & Safety – and since then has held positions in Cross-Border Trade, Merchant Development, Global University Recruiting and has been Chief of Staff.
Please join this 'Ask Me Anything' hour-long chat session to get to know Sarah, ask questions and share your insights about selling on eBay.
Sarah is looking forward to answering your questions!
Chat with you then.
@ebetsy wrote:
@sarahbru wrote:
@mg152 wrote:
You didn’t ask me but the biggest issues I see are low views & sales & fraudulent returns. IE: buyer returns a rock & not the iPhone seller shipped. My problems were low to no views & sales but I’m not selling right now. Just stating what we see in the community.@mg152: Thanks for sharing here. When you get selling again (and I hope you do!), I would suggest checking out promotional tools such as promotions manager to help your items get more views. You can check them out on this Seller Center page. (BTW, that was my first time creating a hyperlink and it was fun.) I hope you're feeling better soon! Sarah
Link went to "something went wrong" page. Did you mean this page:
http://www.eBay.com/PromotionsManager
@ebetsy: Apparently my foray into hyperlinking didn't go so well.....Trinton is assuring me that he fixed my post (thank you, mr. millenial) and he is also confirming to me that your link is correct. *sigh* Sarah
@ebetsy wrote:
Other great stuff I'm seeing: Love the newest iterations of the Manage Orders and Active Listings pages in Seller Hub, and just updated to the new Purchase History page, which is EXCELLENT — especially the search function!
What still needs work: Performance recommendations for non-catalog items.
@ebetsy: We are passing along this feedback to the teams. THANK YOU. Mostly the teams hear from us when there is a problem - so it is awesome to be able to share when something is going well! 🙂 Sarah
@sarahbru wrote:
@ebetsy wrote:
@theshoppingmom2 wrote:@sarahbru I have also purchased eBay swag and raffle it off at the meetup.... they love that !!
eBay swag is always welcomed at our meetups, too — and to reiterate, we'd love to receive content AND visits from eBay. Skype sessions are good too, but there's nothing like being live f2f in the real.
@ebetsy AGREED.
Sarah
@sarahbru@ @ebetsy yes the swag makes everyone smile... I gave away the tape and OMG everyone was sooo happy!!! I even had a non member approach our table at the restaurant and asked where he could get the tape.... I gave him one too 🙂
@ebetsy wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:
Hi Sarah!!!Nice seeing you here!!!I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community together?Hey @theshoppingmom2: I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those? Sarah
@sarahbru I will love more support for the meetups.. I have one and my members will be thrilled to have people from eBay chat with them... they always have so many questions and are so eager to learn, it puts a smile on my face to be able to help them....
and like Viv said when I was on stage with her at eBay Open... the post office is a great place to meet eBay sellers.... I go there wearing my eBay "WeBay" shirt and my Converse ( eBay) and I approach people... so much fun!!!!
The eBay Converse are FABULOUS — how is it that they came to be made? Mine are hanging up in my eBay space so I can admire them even when I'm not wearing them!
@ebetsy: Re: the converse. One of the executive assistants created them as a surprise for the execs presenting on stage. There has been such a huge positive reaction (both from eBay sellers as well as eBay employees -- e.g. Trinton, Alan and Doug are each telling me they want a pair and if I'm a cool manager I'll find a way to get them a pair....) that we have suggested the swag company start making them. Whaddyathink? Sarah
@sarahbru wrote:
@ebetsy wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:Hi Sarah!!!Nice seeing you here!!!I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community together?Hey @theshoppingmom2: I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those? Sarah
@sarahbru I will love more support for the meetups.. I have one and my members will be thrilled to have people from eBay chat with them... they always have so many questions and are so eager to learn, it puts a smile on my face to be able to help them....
and like Viv said when I was on stage with her at eBay Open... the post office is a great place to meet eBay sellers.... I go there wearing my eBay "WeBay" shirt and my Converse ( eBay) and I approach people... so much fun!!!!
The eBay Converse are FABULOUS — how is it that they came to be made? Mine are hanging up in my eBay space so I can admire them even when I'm not wearing them!
@ebetsy: Re: the converse. One of the executive assistants created them as a surprise for the execs presenting on stage. There has been such a huge positive reaction (both from eBay sellers as well as eBay employees -- e.g. Trinton, Alan and Doug are each telling me they want a pair and if I'm a cool manager I'll find a way to get them a pair....) that we have suggested the swag company start making them. Whaddyathink? Sarah
OMG, I think they'd be a hit, in fact I KNOW they would! And BIG props to that brilliant exec assistant!!
I'd also like to see the annual eBay Christmas ornament revived by The eBay Shop folks (who now have their store on eBay instead of a dedicated website). Those were wonderful.
p.s. Say hi to Doug for me, please…
@mr_lincoln wrote:
@sarahbru, alan@ebay Good afternoon Exec Team, sorry I'm late, its a tough time slot to hit on the east coast. Main item for me today is the desire to have a less expensive USPS First Class International class to 1.5 lbs instead of 4.0 lbs AND for less than $ 12.00 US that includes Delcon Tracking (to the UK) in order to increase sales. The current 1st Class Int Pack is $ 22.50. I have only dabbled in interntaional selling due high shipping costs but would like to open up to it more. However, on a $ 20.00 item plus $ 22.50 to the Buyer totalling $ 42.50 the PayPal and eBay fees for the total wind up costing 28.9% of the $ 20.00 sale item. Not to mention shipping costs the Buyer can be more than the item itself.
Anything eBay's USPS negotiating team can do in this reguard would be greately appreciated.
@mr_lincoln: To start, thank you for joining even though the time is tough on the East Coast. I also really appreciate your comments about negotiating better USPS prices. We will absolutely pass along your comments to the shipping team (who sit right outside of the room we're currently in!). As for international, I would tell you that expanding into the international market can be great for increasing your business -- and would suggest you check out our Global Shipping Program as it will allow you to pay domestic shipping costs for international shipping... (I'm hoping I did the hyperlinking better this time!) Thanks! (Trinton will double check my hyperlink now....) Sarah
@sarahbru OMG that will be great news on the Converse.... does that mean I can buy them in different colors just like the ones you were wearing at Open??? the black with the green or Bob was wearing the red....... I am waiting for your answer with anticipation!!!!
Terry!!!! you are here!!!!! 🙂
@saint*steven wrote:
Hello, Now that off-eBay links are not allowed, I wish there were an upload area for audio files so I could provide audio samples of records I have for sale.
@saint*steven: I love that idea and will pass that along. (I'm a big music fan myself!) Thanks. Sarah
