10-05-2017 01:20 PM - edited 10-05-2017 01:26 PM
Hi Community,
I am very excited to announce that we will be hosting an eBay Executive Chat on Tuesday, Oct 10th at 1 pm PT with Sarah Brubacher.
Sarah currently leads the Seller Evangelist & Community team and has held a variety of roles during her thirteen years at eBay. She first joined eBay in 2004 as a global policy manager in Trust & Safety – and since then has held positions in Cross-Border Trade, Merchant Development, Global University Recruiting and has been Chief of Staff.
Please join this 'Ask Me Anything' hour-long chat session to get to know Sarah, ask questions and share your insights about selling on eBay.
Sarah is looking forward to answering your questions!
Chat with you then.
Alan - eBay Community Manager
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10-10-2017 01:35 PM - last edited on 10-10-2017 01:44 PM by Anonymous
@sarahbru wrote:
@mg152 wrote:
You didn’t ask me but the biggest issues I see are low views & sales & fraudulent returns. IE: buyer returns a rock & not the iPhone seller shipped. My problems were low to no views & sales but I’m not selling right now. Just stating what we see in the community.@mg152: Thanks for sharing here. When you get selling again (and I hope you do!), I would suggest checking out promotional tools such as promotions manager to help your items get more views. You can check them out on this Seller Center page. (BTW, that was my first time creating a hyperlink and it was fun.) I hope you're feeling better soon! Sarah
Link went to "something went wrong" page. Did you mean this page:
http://www.eBay.com/PromotionsManager
10-10-2017 01:35 PM
@txblue49 wrote:
I am still waiting to be rolled into the New Sale Event + Markdown. I understood the roll out was during Aug & Sept. It is Oct now and I only have the old Markdown version available to me.
How much longer do I have to wat for the new version? 😞
@txblue49: Hmmm. That is frustrating and definitely not the experience we want you to have. We are now escalating your issue to our contact on the Tools team to get an answer. Will come back to you when we get that answer. Thanks for sharing this. Sarah
10-10-2017 01:40 PM
@ebetsy wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:
Hi Sarah!!!Nice seeing you here!!!I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community together?Hey @theshoppingmom2: I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those? Sarah
May I please weigh in with some thoughts about that? Speaking as a co-organizer and member of Dallas eBaybes & eMales (the 1st-ever eBay seller meetup group), we would love content from eBay as well as visits from eBay team members.
@ebetsy: Yay and terrific to hear. In fact, I attended an eBaybes and eMales MeetUp years ago (circa 2006?).... So much fun. Sarah
10-10-2017 01:40 PM
10-10-2017 01:40 PM
Other great stuff I'm seeing: Love the newest iterations of the Manage Orders and Active Listings pages in Seller Hub, and just updated to the new Purchase History page, which is EXCELLENT — especially the search function!
What still needs work: Performance recommendations for non-catalog items.
10-10-2017 01:41 PM
@theshoppingmom2 wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:
Hi Sarah!!!Nice seeing you here!!!I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community together?Hey @theshoppingmom2: I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those? Sarah
@sarahbru I will love more support for the meetups.. I have one and my members will be thrilled to have people from eBay chat with them... they always have so many questions and are so eager to learn, it puts a smile on my face to be able to help them....
and like Viv said when I was on stage with her at eBay Open... the post office is a great place to meet eBay sellers.... I go there wearing my eBay "WeBay" shirt and my Converse ( eBay) and I approach people... so much fun!!!!
10-10-2017 01:41 PM
@sarahbru wrote:
@ebetsy wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:Hi Sarah!!!Nice seeing you here!!!I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community together?Hey @theshoppingmom2: I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those? Sarah
May I please weigh in with some thoughts about that? Speaking as a co-organizer and member of Dallas eBaybes & eMales (the 1st-ever eBay seller meetup group), we would love content from eBay as well as visits from eBay team members.
@ebetsy: Yay and terrific to hear. In fact, I attended an eBaybes and eMales MeetUp years ago (circa 2006?).... So much fun. Sarah
And we loved having you there!
10-10-2017 01:41 PM
10-10-2017 01:42 PM
@danna wrote:
oooh I am loving that "Fly-In" idea! I'm organizing a meetup Treasure Hunt in Mount Dora Florida on Sat. Nov. 17th for the Antique Market show. It would be awesome if you could "fly" in for it or send a team! I'll send info when I have it posted in our meetup: https://www.meetup.com/Heart-of-Florida-eBay-Sellers-Group/
@danna: Please do send the info along..... Nov 17th is close to Black Friday (a busy time around here) but we'll see what we can do! 🙂 Sarah
10-10-2017 01:42 PM
Patricia thats near my cousin... far from me 😞
eBetsy, yes the performance recommendations need a little work but overall the hub is very nice
10-10-2017 01:42 PM
10-10-2017 01:42 PM
@sarahbru wrote:
@theshoppingmom2 wrote:
@sarahbru wrote:
@theshoppingmom2 wrote:Hi Sarah!!!Nice seeing you here!!!I would love to know if eBay has any plans to revive the On Location meetings they used to have and if not , do they have any plans to get more events to get the community together?Hey @theshoppingmom2: I'm not aware of plans to revive the regional OnLocation meetings....rather we are putting resources toward making eBay Open bigger / better for sellers. We're also looking into how we can better support local Meet Ups with content and maybe fly-ins from eBay staff. What are your thoughs on those? Sarah
@sarahbru I will love more support for the meetups.. I have one and my members will be thrilled to have people from eBay chat with them... they always have so many questions and are so eager to learn, it puts a smile on my face to be able to help them....
and like Viv said when I was on stage with her at eBay Open... the post office is a great place to meet eBay sellers.... I go there wearing my eBay "WeBay" shirt and my Converse ( eBay) and I approach people... so much fun!!!!
The eBay Converse are FABULOUS — how is it that they came to be made? Mine are hanging up in my eBay space so I can admire them even when I'm not wearing them!
10-10-2017 01:43 PM
@sarahbru, alan@ebay Good afternoon Exec Team, sorry I'm late, its a tough time slot to hit on the east coast. Main item for me today is the desire to have a less expensive USPS First Class International class to 1.5 lbs instead of 4.0 lbs AND for less than $ 12.00 US that includes Delcon Tracking (to the UK) in order to increase sales. The current 1st Class Int Pack is $ 22.50. I have only dabbled in interntaional selling due high shipping costs but would like to open up to it more. However, on a $ 20.00 item plus $ 22.50 to the Buyer totalling $ 42.50 the PayPal and eBay fees for the total wind up costing 28.9% of the $ 20.00 sale item. Not to mention shipping costs the Buyer can be more than the item itself.
Anything eBay's USPS negotiating team can do in this reguard would be greately appreciated.
10-10-2017 01:43 PM
@ebetsy wrote:
@theshoppingmom2 wrote:
@sarahbru I have also purchased eBay swag and raffle it off at the meetup.... they love that !!
eBay swag is always welcomed at our meetups, too — and to reiterate, we'd love to receive content AND visits from eBay. Skype sessions are good too, but there's nothing like being live f2f in the real.
@ebetsy AGREED. Sarah
10-10-2017 01:45 PM
Hello, Now that off-eBay links are not allowed, I wish there were an upload area for audio files so I could provide audio samples of records I have for sale.