Regards,
mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@wendybac wrote:
The feedback form shows stars, however I don't see any explanation of what the 1st, 2nd, etc. stars stand for. They are not labeled in any way that I can see, so how is a person to know if the 1st star is good or bad. If the 4th star is good or bad?
@wendybac: I believe you're referring to the new Leave Feedback form.... I will share this feedback with the team that works on this form though I suspect that as Feedback stars have become so standard on websites perhaps they didn't feel the need to state the explanations? I will confirm and come back to this thread. Thanks! Sarah
@dtexley3 wrote:
And in conclusion (maybe), my weekly whine:
There continue to be postings about the "request invoice" or "request total" button being disabled on the cart. I understand that there are multiple reasons that cause this but the level of confusion and frustration continues. Please consider just enabling the button.
Hi @dtexley3@, if you have some examples you can share with us then it would help us have a better idea of why this is occuring. You're welcome to @ mention one of us in a thread with more detailsabout transactions you feel warrant the request total button be activated.
Local Pick up questions:
1. I recently had a local pick up sale and messaged the Buyer to ask if my address comes up for them to find me ... they said no and then included their cell phone number in the message. Fortunately, we have not received any messages about sharing personal info, selling off the site or account closures or restirctions. BUT, this begs the question, is it okay once a Local Pick up order has been placed for the Seller to 1) message the Buyer with personal contact info as well as the address, 2) mention Seller will send a letter in the mail with the contact info, etc..
2. On a non-Local Pickup sale the Buyer's email address is available in PayPal but on this recent one for me the Buyer's email did not appear in the PayPal transaction ... is that normal?
3. Paying cash: okay, a while ago I asked that when a Local Pick up order is placed that payment through paypal be blocked forcing cash at pick up ... since eBay has not effected that change (yet) is it permissible to cancel the PP order, refund the $4 and wait for pick up for the cashola? That is what I have read here in The Community that others recommend ... is that right and acceptable?
Greetings all,
We're now into something like our third week of eBay offering New and Refurbished condoms (screenshot below), not to mention a lot of other... delicate... categories in which a "Refurbished" category makes no sense.
Now, I don't really want to know what the "refurbishing" process involves for condoms, diapers and such, although I'm sure everything is rinsed thoroughly, only the finest duct tape is used for repairs, etc., but still... Is there no quick way for you to yank the "refurbished" reference from categories in which it makes absolutely no sense? It seems as if that enhancement was rolled out with no maintenance or category editing capabilities, and this first became known at least three weeks ago now.
@chrysylys wrote:
Order Details on Purchase History page need to be available further back. As of now, you can't see them beyond 60 days. They need to be available for at least a year. They also need to be more detailed including things like coupons or discounts applied. We should be able to see exactly what calculates the total that matches the charge card statement.
Thanks for the input @chrysylys - I'll make sure this suggestion is made with the right teams.
@chrysylys wrote:
See this thread: https://community.ebay.com/t5/Bidding-Buying/Well-THAT-was-fun/td-p/27738179/jump-to/first-unread-me...
How does it benefit anyone when 75-80% of search results are by sellers outside the US?
Hi @chrysylys, our global marketplace increases the overall inventory. When a buyer can quickly and easily find what they are looking for, this encourages them to shop with eBay first, which can benefit all sellers both international and domestic. If I misunderstood your concern, feel free to elaborate for me 
tyler@ebay wrote:
@mam98031 wrote:I have my first return for buyer’s remorse within the new return system. I received the email from Ebay regarding it on November 9th. The email was really lacking in details which IMHO sellers have the need to know. I could not see the reason why the buyer wanted to return the item, even when I clicked on the “View return details”.
Instead the screen asked me to verify my return address [as I have a couple in my set up] and I needed to assign an RMA [which I have in my return preferences]. Once I did that, it came to a screen that gave me the details of the Request for return. I could then see what the buyer wrote as an explanation. It also told me what the Estimated refund amount would be if returned.
The Estimated Refund amount was less the original shipping. So I ask is Ebay going to allow sellers to keep the original shipping charge on Buyer Remorse returns. Or was this merely and oversight or omission on Ebay’s part?
Also if Ebay is going to allow sellers to keep the original shipping charge, how will Ebay apply this when you have Free Shipping on the item purchased and returned?
Another thing is that Ebay does not provide the seller with the tracking number on the return label. Why?
The Request for return does NOT show up on or in the Resolution Center at all. Not when the buyer filed one and not after I confirmed it. The only way to view what the status of this is to go through the link provided in the original email, so don’t lose or delete that email. This seems problematic to me. And it is only through the original email link that you can see if the buyer has shipped the item. At the top it has a graphic that shows 4 steps.
- Return Started
- Item Shipped
- Item Delivered
- Refund Sent
On mine only number 1 has a green check mark, so I assume the buyer has not yet shipped the item back. The screen also tells me that the buyer a few more days to actually mail the thing, which is fine, they should be allowed a little time to actually mail the item. I get that.
I just don’t understand the limited information provided by Ebay or why it is selectively doled out to us. This is our customer and our financial transaction. We have every right to complete details regarding the process from start to finish, yet Ebay is selectively giving us info. Why does Ebay feel this is appropriate?
Howdy @mam98031 - Thanks for this feedback and info on the formatting process.
When it comes to the estimated refund field, in a remorse return you are able to withhold original shipping. If a member offers free shipping they would only be able to recoup that shipping cost with a restocking fee.
For labels - if a buyer uses an ebay label a tracking number should be uploaded as soon as the buyer prints one out. If they are using their own shipping label we give them a certain amount of time to provide proof it is on its way back to you.
Returns should always be visible for you in the Seller Hub>Orders>Returns. I'll get it reported that it's not showing up in the Resolution Center either.
Definitely don't want you feeling like you're being kept in the dark - we want you to feel informed throughout the entire process. In the example you provided what more information could we get to you? Happy to make the suggestion!
Oh that darn Seller's Hub!!! LOL I'm still trying to get use to it. Thank you. It does appear under Open Returns/Replacements. The resolution center is also represented on the Seller Hub, but it doesn't show anything. I will remember to ignor the Resolution Center and look at the other link.
I think the original email should show anything and everything the buyer said inside of the Request. That is important information to sellers which to be is obvious as to why it is important. Therefore it should not be withheld from the seller until AFTER they confirm ship to address and RMA number if the seller requires it. All info should be available to the seller at all times.
brian@ebay wrote:
@dtexley3 wrote:And in conclusion (maybe), my weekly whine:
There continue to be postings about the "request invoice" or "request total" button being disabled on the cart. I understand that there are multiple reasons that cause this but the level of confusion and frustration continues. Please consider just enabling the button.
Hi @dtexley3@, if you have some examples you can share with us then it would help us have a better idea of why this is occuring. You're welcome to @ mention one of us in a thread with more detailsabout transactions you feel warrant the request total button be activated.
@Thanks brian. I think Trinton can more than fill you in on my thoughts in this area 
I can continue to @mention staff in those threads, but am doing my best not to abuse the ability to do so.
