Hi everyone! We hope to see you here on March 6 at 1 PM PT for our weekly Chat with the Community Team. Bring your general buying and selling questions for discussion 
@dhbookds wrote:
tyler@ebay wrote:
@my-cottage-books-and-antiques wrote:
vrykalak,
I don't think so. YOU can see the remaining time in YOUR Seller Hub. I don't think buyers see a count down on the listing itself. (Although the Ending Soonest sort would show them the time left, as GTC listings are treated same as 30 day for the Ending Soonest sort in Search.Hi @my-cottage-books-and-antiques - just want to clarify that GTC listings present themselves as 30 day listings to buyers. This means that on watchlists and in search results the time remaining for the listings' current cycle is displayed or factored.
The countdown is not displayed on the listing itself, as it would in an auction or other fixed price listing, but from search results (via 'ending soonest') or the watchlist the time remaining is displayed to promote that sense of urgency.
I understand why it's not shown now on GTC listings..........since 30 days listings show it....... (I guess is the reason)..... but when only GTC goes into effect.......why NOT show the ending time within the listing......since it is displayed on search results? Perhaps a suggestion to the team? It doesn't really make sense to show it on one, but not the other..........
Hi @dhbookds - great suggestion! I'm not sure what is planned for this functionality when the transition is complete, but I'll make sure that this is sent to the right team. Thanks!
Copying @my-cottage-books-and-antiques who had similar sentiment. 🙂
@dentalsales4u wrote:
Hi Trinton,
I would like a little information regarding returns.
I've had 3 returns in the last 3 weeks.
All 3 were after the 30 day return had passed.
The last one was on day 31 and eBay auto approved that return. I was given the option on the other two whether to accept or not.
My last return, the buyer stated he changed his mind after using product for 30 days.
1) Is the seller protected from bad feedback if the return is declined?
2) Why does eBay even let the buyer open a return if it's past the 30 return date? (30 days from date of receipt).
Why doesn't eBay tell the buyer to contact the seller to see if something can be done. All my items have a 1 year or longer warranty, so there is no reason to let a buyer make a return after the 30 day return period. No one in my industry would allow a return after 30 days of using. It automatically falls under warranty, which costs the buyer nothing.
This is costing a lot of money for the seller having to take returns after the 30 day return period.
Hi @dentalsales4u, I took a look at this and found that the only return that was automatically accepted was within the 30-day protection time. Declining a return does not block a buyer from leaving negative feedback and would would not qualify for removal by customer support.
Opening a return is a means for buyers to contact their seller, whether it be for a remorse reason or Not As Described, even if 30 full days have passed. This opens communication between the two parties to help facilitate a resolution, whether that be accepting the return, working with the buyers through the returns messaging towards another resolution (such as letting them know about the manufacturers warranty), or declining the return. The seller can choose which solution works best for them.
Edited to correct a typo
@golfingaddict wrote:
tyler@ebay wrote:
@golfingaddict wrote:
I have a problem in my seller dashboard.
It is related to shipping, uploaded tracking and validated shipping.
1. I use ebay labels
2. I ship everything within 1 day
3. I did not have any issues in December, January or February no late, no missing tracking. I had 0% in all areas of my seller dashboard in Defect rate, shipping on time, late shipment rate, uploaded on time and validated. Perfect across the board in all months.
Suddenly today, I have 99.55 and show that I did not have tracking on two transactions in December. Out of the blue. They were not there in December, They were not there in January, They were not There in February. They appeared sometime between yesterday afternoon and this morning with a recent update of my dashboard I assume.
I called ebay support (concierge) Which was no help. She told me that it was for a late tracking validated in October.
I showed her the transaction details in the dashboard which is showing that I have 2 items not uploaded/shipped in December. (this is completely untrue)
She then said that they just don't show up yet on my reports in the dashboard (see full report under tracking uploaded on time and validated)
But that does not seem right as ebay is showing them in December and they don't show up until now? why the delay, why would they not appear until March?
I further suggested that since they have no item number and they have no further info to give me that perhaps they are false? (I can assure you without any doubt that I shipped every single order and I shipped on time and I uploaded tracking and they were validated by the carrier on time)
She finally put me on hold and came back within a few minutes and suggested that perhaps the info will show up later (or that I should not worry since it does not affect me) She would not accept that it might be an ebay error and since she could not explain or show me the details. She did finally accept that she could send it to "tech" and I would just have to deal with it and she would get back to me if she found out anything.
So my question and point of all of this.
1. I did nothing wrong and I have these "defects or missed shipping" on my record.
2. If ebay expects sellers to follow the rules and standards and ship on time and provide great customer service I expect ebay to do the same.
3. I don't think it is fair to have these types of defects or error rates show up 2 months after the fact with no detail and expect me to just accept them when I know my history and my record is clear, 100% shipping on time for those months.
Thank you. (I have pictures I can post of the details from my dashboard if you need them)
Where are these coming from and how do I get them off my record. I do not think it is too much to ask for ebay to correct what appears to be an error.
Tracking uploaded on time and validated
Hi @golfingaddict - it sounds like there may be some confusion on the part of Concierge, I'll definitely work with getting their contacts with you reviewed.
The Tracking Uploaded on Time and Validated metric counts any transactions as 'missing' until tracking proves otherwise. It's the only metric built that way, and it can be stressful for that reason. If a few of your items sold today, it would show as a potential miss until your tracking upload validates, at which point it would change the percentage. However, this should only fluctuate on the 'If we were to evaluate you today' tab. Your 'Current Seller Level' section should not change, since that was made permanent at the time of the last evaluation.
If you are looking at the 'If we evaluated you today' section, be aware that that number will fluctuate as you have sales come in and orders go out.
If you see something different feel free to update me with screenshots. Alternatively, you can look at the 'Get Report' section for data on what items were counted against you when it comes to evaluations. Thanks!
Tyler did you read what I wrote?
These are new "missing uploads" that mysteriously showed up today that apparently happened back in December. Are you seriously telling me that ebay did not report them until today? Two plus months later? They didn't report them in December, or January or February. They showed up in March?
And they do not show up in Full Details. There are no transaction reports, There are no item details.
What can I say to be understood. These are phantom transactions. I shipped everything, by ebay labels which automatically upload. Why am I missing?
Hi @golfingaddict - I'll reach out for more info.
@golfingaddict wrote:
I really find it hard to believe that you hide the "no tracking uploaded" since December and then show it in March.
I did nothing wrong. Everything was shipped on time, everything had tracking and everything was delivered on time. My numbers were clear in December, January, February.
In March these appear and you tell me that it is stressful and frustrating?
PS I know how my dashboard works, I look at it every day.
I give up.
Hi @golfingaddict - thanks for the screenshots! I don't know why those would be coming up for December, and am especially confused by the fact that they don't display in your tracking report, as any item counted against you would be located there. Particularly if they weren't present on your last evaluation, since December would have been included in last month's numbers as well as this month's.
I'm glad that you worked with Concierge to have this reported as a potential technical issue, and hope that there's a quick resolution for this!
@this4chris2012 wrote:
brian@ebay wrote:
@this4chris2012 wrote:
In the sales record of something I just sold it says: "eBay note: This total includes tax that eBay is required to collect from your buyer. You can view the amount paid to you in the sales record." Two questions:
1) It wasn't directly available in the sales record. I had to search around and finally noticed in two different places that one screen showed one total and another screen showed a different total. I assume the difference of $1.30 is the sales tax eBay collected? Why did I have to search? Why isn't the tax collected a line item in the sales record?
2) eBay paid the tax to me. I thought eBay was going to collect state sales tax and pay it directly to the states? (Unless it's a sale to my own state.)
Hi @this4chris2012, the total amount the buyer paid (including sales tax) is shown on the Orders page in Seller Hub. This is also where the eBay note you mentioned is located. The first sentence (This total includes tax that eBay is required to collect from your buyer) of the note is referring to the total found on the Orders page. The second sentence of note (You can view the amount paid to you in the sales record) gives directions for a seller to see the total they received from the transaction, which will not include sales tax. This means sales tax info will not be displayed on the Sales Record. You are correct that the difference in price from the Sale Record and what is shown on the Orders page is the tax collected by eBay.
A Sold record in File Exchange will include eBay collected tax within the file. You can access File Exchange here. Go to Download Files and download a Sold record.
Please double check the amount you received in PayPal. You should not have received the sales tax as eBay collects and remits it. If the PayPal transaction shows that you received the tax then please let us know.
Did you answer my question as to whether or not eBay is going to pay states directly? Or is it up to me to file a sales tax report to give Iowa its $1.30?
No the tax eBay paid me is not recorded as part of the payment. PP has a line item for sales tax. Etsy has been paying state tax as long as I've been on Etsy. I am not familiar with File Exchange. Are you saying FE is the only way to get a report on sales tax? Can't that be done more simply?
Hi @this4chris2012, the tax eBay collected was not paid to you. We collect the tax and remit it on your behalf, meaning you don't have to do anything. There are a couple places where more information is available, such as an announcement we made last year and on this help page. Please review these pages fore more details.
File Exchange is the only option currently available to get a report with Sales Tax collected by eBay. However, we announced in the recent Seller Update that reports will be added to Seller Hub. This report will also include eBay collected Sales Tax details.
@labs118 wrote:
Can it or has it been brought to anyone's attention with the new shipping label that
USPS insurance only shows in the drop on services such as First class or Media Mail
If we use Priority mail there is no drop down for USPS only Ship cover insurance
Is it because we get the $50 or $100.0 USPS already ?
I have items I still add insurance to and would like this fixed please !!
I have to revert back to classic as it is still correct .
And the change mailing zip code anything there? Don't want to change full address and I have a post office one way within 5 miles with one zip code & one in the other direction with a different zip code
Thanks
Hi @labs118, I'm not sure if insurance should be working like this. I'll send this over to the shipping team for review, along with your feedback about the mailing zip code feedback.
@labs118 wrote:
Can it or has it been brought to anyone's attention with the new shipping label that
USPS insurance only shows in the drop on services such as First class or Media Mail
If we use Priority mail there is no drop down for USPS only Ship cover insurance
Is it because we get the $50 or $100.0 USPS already ?
I have items I still add insurance to and would like this fixed please !!
I have to revert back to classic as it is still correct .
And the change mailing zip code anything there? Don't want to change full address and I have a post office one way within 5 miles with one zip code & one in the other direction with a different zip code
Thanks
Hi @labs118, I've received some answers to your question. Your are correct that USPS insurance options don't show up for Priority mail because $50 or $100 insurance is included already. If there is a situation that you can't add insurance when it's not already included, please let us know.
The reason a full address is required instead of just a zip code is actually due to new USPS mandates that are or will be taking effect soon. USPS will require a full address for the ship from location, meaning they will not accept just a zip code. Because of this, the new label page will require a full address.
@globalautodistributors wrote:
Hello Community Team members!
I've got a suggestion for your IT team to consider. I wonder if it's possible to develop a feature where sellers can REPRINT shipping labels in bulk?
It doesn't happen often, but once in a blue moon, I encounter a system error where a bulk batch of labels that were successfully paid for, did not print. When that happens, it's impossible to reprint in a single bulk batch. Instead, I have to click each label individually to reprint. If I had less than 10 labels, it's no big deal. But if I have more than 20 labels to reprint individually, it gets to be time-consuming. I'm sure there are other high volume sellers out there who may even print up to 50 labels in one shot. But if the dreaded technical system error happens right when the bulk label printing window is supposed to appear, then the labels cannot be printed in bulk.
If I'm mistaken and there currently *is* a way to reprint in bulk, please let me know how to do it. Otherwise, I think the fix would be for a "checkbox" placed next to each of the shipping label transactions, so sellers can select multiple labels that need to be reprinted in bulk.
Thank you!
Hi @globalautodistributors, the shipping team let us know that when a bulk print goes through properly an email is sent to the seller. That email has a link to the PDF including all of the labels they printed in that batch which can be used to reprint as needed. In a situation where the bulk print failed, such as the situation you've described, our system won't recognize that a bulk print occurred and thus won't provide a mean to reprint the labels. I don't know if this isn't something that can be addressed in the future, but the shipping team has seen your feedback. Thanks!
