mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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I was recently told by phone support that buyers are welcome to keep buying and returning the same unique item as many times as they like as long as a seller has a return policy. Can you confirm this is true?
I ask because I have a buyer who has purchased and returned the same $1800 item multiple times. Since they already saw it in hand the first time around why would they be allowed to keep buying it and returning it?Why haven't you blocked the buyer?
As long as the byer is not hurting the reputation of the seller ebay no longer cares about the seller on this issue. Ebay allows buyers to purchase if blocked by using a different buyer id.
This isn't new. It has been this way for a long time if not forever. I personally don't have many buyers, if any, that behave this way.
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Lots of confusion with sponsored listings.
No one finds greater value in the new sponsored listings then me. HOWEVER, it is also causing some confusion for buyers.
I am a seller of unique certified coins and some of the rarer ones they tend to be the only one of their type listed on ebay. For listings where there is only one result why do they show both the normal search result and sponsored as the only two results in a search? To some buyers it looks like I am double listing the same item as recent emails would suggest.
Is there any plans to adjust results to remove the secondary sponsored listing when only one result shows only the two same listings?
Hi @coinslabz26 - Promoted listings works by creating a 'Sponsored' version of your listing that is separate from your organic one. That's how impressions are measured, and also allows us to differentiate between how a sale was made for fees (did the buyer click on the Sponsored listing and purchase from there or did they find it in organic search and buy it that way).
Because of this, there is not a way to remove the 'Sponsored' version of your listing. You could consider removing it from the Promoted Listing campaign completely in order to remove the second listing from search results. However, if it pulls up in a more general search with other coins you would gain from the extra exposure.
I hope that helps clarify!
wrote:As long as the byer is not hurting the reputation of the seller ebay no longer cares about the seller on this issue. Ebay allows buyers to purchase if blocked by using a different buyer id.
Is this information correct?
alan@ebay... I ditto this question! If your policies have changed, we need to know 
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@mallontown wrote:
On the sell your item page there is a radio checkbox for international visibility.
When I click on it it shows only UK as a choice and If I choose it shows a .50 charge.
I did not choose it.
I logged into eBay UK to see my listing and there are there and show my items converted pricing in UK pound cost.
So what exactly is the .50 charge for as I already show my items as being listed on the UK site?
Is ebays "Monetization team" (a Griff joke , I'm hoping) charging sellers extra for something they get for free anyway?
If you found my reply useful, please give it a Helpful. If my response assisted in resolving your question, please click "Accept as Solution."
Hi @mallontown, while this feature is useful, it's not required for your listings to be visible on international sites. The International Site Visibility option lets the listing show above the fold in search results. With that said, if you offer international shipping on your listings then they will show up on international sites.
please explain what you mean by above the fold. My listing are showing on UK site without any "fold" and I did not pay extra for them to show
Hi @mallontown, sorry for the confusion my response caused. Basically, the International Site Visibility offers better visibility for items on the UK site. However, this feature is not required to have an item show in search results on the UK site. As long as international shipping is specified in the listing then it will show up in the UK sites search results. For this reason, the added cost of International Site Visibility may not be cost effective for many sellers.
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I have some Mardi Gras coins to sell, and in researching prices I see dozens of coins for sale for $1.55 with free shipping.
How is that possible, when it costs more than $3 to mail 1 ounce via USPS?
Are these sellers somehow able to ship for free?
I remember a used car salesman saying: we lose money on every sale; we make it up in volume.
That doesn't work in the real world. So what's going on here?
Hi @vrykalak, you could reach out to these sellers to ask about their shipping methods and get some tips! We aren't able to speak for their business model, but do encourage sellers working together to grow 
wrote:#94, 24Jan18: re #88, 17Jan18: Can't give a Combined Shipping discount through eBay; have to refund thru PayPal. eBay doesn't have a any plans to change that.
ALL of my last 8 sales involved combined shipping. Not only will eBay not acknowledge multiple sales to the same customer, I paid FVFs on $23 of S&H that I refunded to the customers.
Paypal refunded their fees on the $23; eBay did not.
Bad for sellers who offer combined shipping to buyers of multiple items.
Any chance this can be changed? if not changed in SW, any chance sellers could request a refund of fees by calling customer service?
Just to add a bit more to this. I'm pretty confident the come back will be to call in and get the refund. But what we really need Ebay to understand and RESPECT is that in doing that, we chew up a great deal of our time. It is NEVER a simple phone call, a couple minutes on the phone and then a resolution to a simple problem like this. Personally I've spent as much as an hour on one phone call trying to resolve a matter exactly like this. I find that unreasonable.
Ebay could design an ON SITE form to be filled out to accomodate this issue so that sellers could submit it. Ebay review it and approve or deny. It would save both time for the seller as well as Ebay. And be far more fiscally responsible.
