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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Drop down menus not working. Please help.

Hello. My drop down menus have not been working for quite awhile. I thought the issue would resolve itself but no luck. Anyone else experiencing this problem? Any ideas on how to fix it? It is not my cache. That deletes automatically. I tried a diffe...

Best match not working on sold image search

Image search sold listings are not showing results of the picture taken .. When you image search without sold filter locked it will display the correct results, but as soon as you check off sold, it will no longer give accurate data. I believe image ...

Cursor is not displaying on some eBay Web Pages

I am having what seems to be a problem with Chrome browser and my eBay “Active Listings” page. I am using an up-to-date Windows 10 Pro and Chrome on my laptop.I wanted to cancel a listing by using the drop down on the listings page but when I clicked...

Your latest fixes and changes are displaying screens differently on desktop-set machines

I can see there are things in the system currently being worked on. I see this because its changing my normal screens to have different layouts, sometimes. Please make sure each time a new screen comes up, it checks properly first to see if the devic...

Problem with bid

AlertTo help protect your eBay account, we sometimes limit the amount of items that can be bid on or purchased by a single account. However, you may be able to increase the limit on your account by verifying some information about yourself. I do not ...

New Page Layout is awful

Is there a way to revert to the old page layout when you click on an item while browsing?

"Sell one this list" function not working

For the last several days, anytime i try and use the "sell one like this" or Have one to sell -- Sell now...this results in an error message: Well, this is embarrassing.We're sorry, but the listing tool isn't working right this second.Please try agai...

Transaction Report

We ran into a technical problem and couldn't generate your report. Please try again.I have tried this 3 times this month and keep getting the same message. I always do it on the 2nd of the month for last month.Anyone else having this issue?

Resolved! Can’t revise greeting card shipping to the new option

The new option in the greeting card category for shipping went into effect yesterday. I have been trying since then to revise the shipping on my listings with no luck. Was on live chat for maybe a good 45 minutes this evening still no luck. They sugg...

Resolved! Sales Tax is incorrect

How is the sales tax being calculated. I just noticed that eBay is incorrectly charging me sales tax on the items I purchase. My sales tax in my state and county is 7%. eBay is charging almost 8%. This is Atlanta so I cant see how eBay can mess that ...

Images distorted when loading in Apple Safari 14.1

When loading many (but not all) images onto eBay, the image appears distorted.This happens with most reasonable sized jpegs and pngs, but not gifs. Changing browser to Firefox or Chrome resolves the issue.Saving images as 'indexed colour' (256 colour...

The ability to link a PayPal account is no longer available - Sri Lanka

How to connect my PayPal account to ebay? I am from Sri Lanka. Now PayPal support bank transactions. But my today created ebay account says:The ability to link a PayPal account is no longer available; however, any previously linked account remains ac...

No contact agent

There is no way to report an error by Ebay. No phone number or email address. Nothing on the chat line. They duplicated a listing and now they think I need to ship the bogus listing. I can't do anything about it. Impossible to even report it.

Resolved! Shipped item listing periodicaly shown as awaiting shipment

After buying the eBay label for the only item shipped on 2 Nov the listing still shows as awaiting shipment in seller hub. Ten consecutive clicks on "Awaiting Shipment alternates randomly (?) between being shown or not being shown. When shown, the pa...

API Issue: Old Orders' 'lastModifiedDate' Unexpectedly Updates After Years Without Changes

Hello, We are currently facing a critical issue with the orders endpoint that is affecting our bridge integration between eBay and our third party systems. Despite applying the 'lastmodifieddate' filter at the order endpoint as follows: https://api.e...