Report eBay Technical Issues

Forum Posts

Sorted by:

Current and resolved technical issues - updated as of 06/11/2024

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Totals not adding up in My EBay

I had a sale today that didn't add into my Jan selling activity total in MY EBay. Anyone else having this problem?

watch list issues

When I try to delete from watch list or from listings in addition it will not allow me to add to watch list,,more than a little annoyed, have used delete one at a time or multiples have used both delete icons and tryed to add from both delete icons

Resolved! Seller Protections to Sellers Impacted by Storms in the Northeast

Ebay- Please announce Seller Protections to Sellers Impacted by Storms in the Northeast.

Sale price of the car I sold is incorrect in the feedback entry.

Posted this last week in the motors board without any suggestions. Sold a car and received feedback. In the feedback entry it's showing a sale price of $500, which was the deposit amount, not the selling price of $8995 like it should be, and like has...

revising address from domestic to foreign on invoice

i have a buyer who has commited to buy an item with a domestic address. He has not paid for the invoice, but now wants to ship to a foreign address. How do I revise the invoice.

Blue Collections Box

When I try to go to my summary list, I get this big blue Collectibles box. I do not want it . I do not know know how I got it but know I want rid of it. Can anyone help me...simply! TY!

Can’t login from iPhone 7

Have had ebay home on iPhone for year or more working fine, now can’t login with same username and password. Works fine on my Mac desktop, though. Any ideas?

some of my collections are gone

hi when i open my profile i see that i have onlyn 21 collections although i have 24 collections how can i see these other 3 collections

Create Listing Page Stuck in Classic Mode

Went make a listing draft and when I typed in my title it said the service was down. I tried a few more times and it reverted me to the ebay classic selling format. Now I am stuck with this format and hate it. I am using the advanced version of the s...

Resolved! Error in Performance Evaluation Reporting - Late Shipment Being Miscalculated - Urgent Request

Hello, Their are many errors on our recent evaluation in the performance reporting of late shipment rate where it is not taking into consideration the handling time of the item for the calculated delivery date and handle by date in the reports which ...

Guaranteed Delivery "Use supported shipping services"

https://www.ebay.com/sh/lst/active/guidance-egd This link will show you what listings need to be modified in order to be eligible for Guaranteed Delivery. For me it shows all of my listings that are shipped via Priority Mail Legal Flat Rate Envelope....

Resolved! Ebay Shipping Boxes do not all show up

Technical Problem - please fix.Wanted to buy some boxes but when I clicked into the eBay boxes that has a (14) only a few came up.So where are the other boxes?Thanks, Amy

mobile friendly checker

Why do we still have to check each listing with the mobile friendly button? Why can't Ebay just automatically do this? Seems like they could save us all alot of time!

Resolved! Defect Received Due to USPS Error

I received a defect this month for a package that was processed incorrectly by USPS. The package went to FL from FL via OH. My tracking was uploaded on time, and I kept in close contact with the seller. The package was even sent Priority Mail. I rece...