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Current and resolved technical issues - updated as of 04/29/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

adding Allstate protection to eBay item is broken ON THE EBAY SIDE

I purchased an item on eBay where I wanted to include Allstate extended warranty plan and make a best offer for the NEW item. Apparently you can add the Allstate extended warranty upto 30 days after your eBay purchase. I found the link to add the war...

Seller hub orders "to ship" shows same old orders already shipped no current ones

When going to seller hub orders page, listings of items to be shipped do NOT include the orders that need to be shipped, but continues to tell me to ship the same 4 items every day (which were shipped days ago), resulting in an inability to print shi...

Thumbnail Size & Search Result Size Broken?

We have noticed the past few days that the search results & thumbnail size default to LARGE no matter what size you choose in the options. The option size applies correctly on the options tool, except the size doesn't change in the search results. We...

eBay Search Tool Not Working w/ Chrome

I am using the updated version of Chrome... but when I try to conduct a search (both when being logged into eBay; and without logging in)... it just tells me there are ZERO items available on eBay; even for a common one-word search. It seemed odd... ...

Draft description disappearing

I work on my desktopFor the past several days, when working on drafts, sometimes the descriptions that I have typed in disappears. I use sell similar on one of my listings to create a new listing. I remove the photos and save the draft, upload the ph...

eBay search keeps auto correcting to incorrect word spellings or changing words.

getting very frustrated with the eBay search the last couple days. For no reason it keeps changing all my searches - even saved ones - to different spellings.A couple examples (maybe it's just spellings with an "o")Ja Morant gets changed to Ja Marant...

multiple pics can't be viewed; none can be enlarged to view

When a seller has multiple pictures of a item, only the first one can be viewed. No matter how much I refresh the page, the other ones cannot be viewed. Also, none of the pictures -- including the first picture -- can be enlarged by putting the magni...

Buy It Now, Add to Cart, Add to List buttons are not working

Running Safari 14.1.2, Mojave OS on a Mac. Problem started about 3 days ago.Cursor is not changing to hand over buttons on listing pages, can't change pics or seller options (buy 1, buy 2, buy 3), but works correctly on underlined links, Similar Item...

Count of Listings in My Store are not matching My count for Active Listings

Count of Listings in My Store are not matching My count for Active Listings. This has been happening since the middle of December 2023. It's very frustrating and I don't understand why this is still happening. Please add me to ALERT15129

Getting a Null message when trying to accept a offer from seller. Please fix before I miss the offer

Can't open a draft

I have made a listing last week and saved it as a draft. Today, I cannot get the draft to open. I can see the "sell page" with the item listed as a draft, but when I click "open draft" it never opens. I have tried it on 3 different servers and get an...

Bulk Listing Tool competely non-operational

I've been trying to use the bulk listing tool for the past hour and cannot get a single listing to load in the "edit listing" page. Every listing just sits in page loading mode and will not load, no matter how long I wait. I've tried multiple browser...

Buy It Now, Add to Cart & Add to Watch List Buttons are NOT working? (time out 6:40pm, 4-27-2024)

Recently (in the last 10 days or so) my ebay (item view) page has stopped working properly. The Buy It Now, Add to Cart and Add to Watch List buttons appear OK on the screen but when the mouse is positioned over them the icon does NOT change to the H...

can't buy anything buy now not responding

cannot buy on eBay anything on my laptop, but can on my phone? when I look at an item the pics don't appear just get a tiny question mark, and when i go to buy now it does not respond and I get a blue outline appear?

When trying to save as draft, just get unending "Saving Draft". Also prob trying to list.

This has been happening randomly for a while, but seems to be getting worse. I try to Save as Draft, and just get unending "Saving Draft". I've waited half an hour sometimes. Of course if I refresh the page, everything I've written and set up resets,...